Lead Payroll Analyst

NAM Payroll Lead Analyst (Level
6)

Join our global payroll team. This senior individual contributor will be a subject‑matter expert and key partner for North America (US and Canada) and select LATAM payroll operations. You will own complex payroll processes, drive automation and process improvements, and serve as a trusted advisor to partners across Finance and People Operations. The role requires deep technical payroll expertise, a data‑driven mindset, and the ability to lead through influence in a fast‑paced, highly collaborative, and remote‑friendly environment.

• Serve as a lead analyst and primary backup for accurate, timely payroll processing across US states, Canadian provinces, and LATAM countries in scope.
• Own and review a broad range of payroll items, including base pay, bonuses, equity, benefits, and tax deductions, ensuring accurate configuration and end‑to‑end processing in Workday.
• Monitor and work Service Now (SNOW) tickets, ensuring timely, high‑quality resolution and a strong employee experience.
• Review and approve on‑cycle and off‑cycle payrolls, validating results against expected outcomes and internal controls (including SOX).
• Ensure compliance with federal, state, and provincial laws and labor regulations, as well as Hub Spot's internal policies and control framework.
• Lead or support periodic, quarterly, and annual payroll audits, proactively identifying issues and recommending corrective actions.
• Support quarter‑end and year‑end processes in Workday, including tax reconciliations and the accuracy of forms such as BbW-2s, T4s, and RL-1s.
• Act as a key point of contact for employee payroll‑related questions, providing clear, empathetic, and timely support.
• Partner closely with People Operations, Finance, Equity, and other stakeholders to troubleshoot complex payroll issues and drive root‑cause resolution.
• Manage and develop strong working relationships with external payroll service providers and vendors, escalating and resolving issues as needed.
• Support payroll‑related onboarding, training, and process education for new hires and internal stakeholders.
• Identify, prioritize, and implement opportunities to streamline and standardize payroll processes, with a focus on scalability and risk reduction.
• Lead or contribute to system enhancements, configurations, and testing related to Workday and Workday Releases that impact payroll.
• Drive automation and self‑service initiatives aligned to our BbNAM Payroll Roadmap, using data and metrics to measure impact.
• Ensure data integrity and reconciliation across payroll systems and upstream/downstream integrations, leveraging reporting and analytics to proactively surface trends and issues.
• Back up for end‑to‑end processing, reconciliation, and reporting for stock‑related payroll events (e.g., BbRSU, ISO, and NQ transactions for the US).
• Lead complex and sensitive payroll projects (e.g., regulatory changes, M&A integrations, system rollouts, or new country/state implementations) with minimal oversight.
• Provide thought partnership on international payroll regulations and tax considerations for Canada and LATAM, staying current on evolving requirements.
• Model a strong sense of ownership, accountability, and judgment; mentor and coach peers informally by sharing best practices, documentation, and expertise.

• 5+ years of progressive experience in payroll and/or accounting, with significant exposure to US and Canadian payroll; LATAM experience strongly preferred; FPC or CPP preferred.
• Workday payroll experience is required, including hands‑on processing, configuration familiarity, and participation in release testing or system changes.
• Strong knowledge of payroll regulations, tax, and compliance requirements across US states and Canadian provinces; experience with SOX‑controlled environments is a plus.
• Advanced proficiency in BbExcel and comfort working with data, reconciliations, and reporting across multiple systems.
• Demonstrated ability to Bblead through influence – owning projects end‑to‑end, driving process efficiencies, and aligning cross‑functional stakeholders without direct people management authority.
• Exceptional attention…