HR Coordinator

Career Area:

Human Resources

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

We are seeking a motivated and detail-oriented Human Resources Coordinator to join our HR team. This role is an excellent opportunity for an individual looking to build a career in Human Resources while gaining hands-on experience in employee onboarding, HR administration, employee support, and compliance processes. The successful candidate will play a key role in delivering excellent service to employees, maintaining accurate HR records, and supporting a variety of people-focused programs and initiatives.

The position is aligned with HR Coordinator responsibilities that support employee-facing processes, HR operations, and data management.

What you will do:

Responsibilities
• Contributes to operational excellence in HR by efficiently and accurately executing processes related to employment compliance, payroll, absence management, time tracking, benefits administration, and employee data management.
• Provides an excellent service experience when executing employee-facing processes.
• Proactively identifies opportunities to improve the employee experience, quality, velocity, and/or cost of HR processes.
• Supports the maintenance of an HR Operations knowledge database and the gathering and reporting of HR operational metrics.

What you will have:

Degree Requirement Degree or equivalent experience desired

Prior HR Experience Business Process Improvement :
Knowledge of business process improvement best practices and ability to use methods for identifying, evaluating, introducing and implementing more efficient approaches to performing business related activities. Level Working Knowledge:
• Gathers data for use in the analysis of business processes.
• Illustrates problems, opportunities and methods for improving existing business processes.
• Suggests ways to reduce variation and/or waste in processes.
• Helps evaluate what factors should be addressed in the change program.
• Participates in requirements analysis for process changes.

Information Capture :
Knowledge of the methods, channels and processes to obtain needed information; ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner. Level Working Knowledge:
• Follows defined procedures to document all routine information.
• Identifies relevant established standards, policies and practices.
• Fulfills routine information capture needs in own area.
• Uses automated tools to capture, organize and archive relevant information.
• Cites examples of different types of relevant information that need to be captured.

Service Excellence :
Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Level Working Knowledge:
• Provides a quality of service that customers describe as excellent.
• Resolves common customer problems.
• Responds to unexpected customer requests with a sense of urgency and positive action.
• Provides direct service to internal or external customers.
• Documents customer complaints in a timely manner.

Accuracy and Attention to Detail:
Understanding the necessity and value of accuracy; ability to complete tasks with high levels…