ServiceNow Sr Technical Consultant-ITOM

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As a Senior Technical Consultant with Glide Fast Consulting, you will work to develop, design, and own technical solutions on the Service Now platform. You will provide administration, application development, maintenance, and technical support by using best-practice web programming techniques to configure robust solutions for clients, utilizing the Service Now platform.

Location:
Remote (USA or Canada)

Employment Status: Full-time and Perm

Skills: ITOM expertise

Responsibilities:

• Deliver high-quality consulting services to install, configure, and integrate software products from Service Now
• Develop custom software solutions as required through scripting and software development
• Prepare technical documentation as specified in customer contracts and as internally required
• Provide value-based assessments and workshops to help the customer maximize business results from Service Now software
• Write/create custom business rules, client scripts, script includes, UI policies, ACL’s, data policies, UI scripts
• Troubleshoot basic configuration/script issues
• Attend requirements review and validation sessions as required
• Deliver measurable results within the appropriate timeline resulting in positive customer feedback
• Perform code review of peers as needed
• Work independently and actively support other Technical Consultants as mentor and team lead
• Lead sessions in implementation practices

Required Skills/Experience:

• Experience working as a developer on multiple Service Now ITOM projects
• 4+ years as a Servicenow developer
• 1+ year(s) in a consulting role, delivering software implementations preferable
• 3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products)
• Working proficiency in the following skills are encouraged:
• Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
• Practical knowledge or experience with Operating Systems (Linux, Windows)
• Thorough knowledge of networking concepts such as IP Addressing, Firewalls, ports
• Knowledge of relational databases (MySQL, MSSQL, Oracle)
• Experience in multiple application architectures and supporting technologies
• Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models
• Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required
• Thorough working knowledge in IT Operations Management or IT Service Management is critical

Certifications/Education:

• Service Now Certified System Administrator
• Service Now Certified Application Developer
• Service Now CIS preferred

The starting pay range for this role is $ - $ + Bonus. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.

What we offer?

Health, Dental, and Vision Insurance

Flex Paid Time off

401k Retirement Plan

Long and Short-Term Disability

Life Insurance

Referral Program

Quarterly bonus opportunities for billable employees

Employee Recognition and Rewards- bonus opportunities for employee contributions and achievements

Professional Development through training and advancement opportunities

Work from home

Annual Glide Fest Conference

Wellness Programs

EEO Employer

Apex Systems, LLC d.b.a. Glide Fast Consulting is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Full-time

• Job function
  
  Information Technology and Consulting
• Industries
  
  IT Services and IT Consulting

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Vision insurance

401(k)

Paid maternity leave

Medical insurance

Paid paternity leave

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