Oracle Fusion Field Service Implementation Director

PwC’s business application consulting team specialises in consulting services for a range of business applications, helping clients optimise operational efficiency. The Oracle Lead to Revenue role focuses on working with Oracle’s suite of applications and tools designed to manage the entire customer journey, from lead generation to revenue realisation and customer satisfaction.

You will be responsible for implementing and configuring Oracle lead management, sales automation, marketing automation, and customer experience solutions to meet the specific needs of each organisation. This role entails translating the vision, setting the tone, inspiring others, driving business growth, shaping client engagements, mentoring the next generation of leaders, and upholding PwC’s reputation for quality, integrity, inclusion, and commercial success.

• Lead in line with our values and brand.
• Develop new ideas, solutions, and structures; drive thought leadership.
• Resolve problems by exploring multiple angles and using creativity, encouraging others to do the same.
• Balance long‑term, short‑term, detail‑oriented, and big‑picture thinking.
• Make strategic choices and drive change by addressing system‑level enablers.
• Promote technological advances, creating an environment where people and technology thrive together.
• Identify gaps in the market and convert opportunities to success for the firm.
• Adhere to and enforce professional and technical standards, the firm’s code of conduct, and independence requirements.

• Bachelor’s Degree.
• 12 years of experience.

• Proven track record of delivering large complex Oracle transformational programs.
• Experience leading teams to generate a vision, establish direction, and motivate members, creating an atmosphere of trust.
• Experience selling, executing, and leading all aspects of complex engagements within the Oracle product suite achieving on‑time and on‑budget delivery.
• Developing new market‑differentiated Oracle solutions and leading proposal development efforts.
• Assisting clients in the technical implementation and support of Oracle application‑packaged solutions to improve business processes, including Service Logistics, Oracle Fusion Service, Oracle Field Service, C2M, CCS, Revenue Management and Billing, Order Management, Subscription billing.
• Successful integration of Oracle Fusion Service to streamline and enhance field service operations, ensuring seamless connectivity between back‑office systems and on‑site service delivery.
• Expertise in deploying Oracle Field Service Cloud solutions to optimise scheduling, real‑time tracking, and predictive maintenance for field teams, driving improved customer satisfaction and operational efficiency.
• Alignment of Oracle Fusion Service and Oracle Field Service Cloud strategies with broader digital transformation initiatives, fostering innovative service delivery models and delivering measurable business impact.
• Intimate knowledge of common issues facing PwC’s clients across all industries and sectors.
• Expert‑level abilities leading technical development efforts and offshore development resources related to the Oracle product suite, including specialization in RICE (Reports, Interfaces, Conversions, Extensions).
• Designing, implementing and supporting complex business processes in an Oracle environment.
• Designing, building, testing, and deploying the technical components required for successful Oracle solutions.
• Developing and sustaining deep client relationships using networking, negotiation, and persuasion skills to identify and sell potential new service opportunities.
• Preparing and presenting complex written and verbal materials.
• Defining resource requirements, project workflow, budgets, billing, and collections.

Travel Requirements:
Up to 60%

Salary range: $155,000 - $410,000. Additional benefits include medical, dental, vision, 401(k), holiday pay, vacation, personal and family sick leave, and more.