Group Manager Service , Digital Enterprise Services, Data & Digital

Overview

Join Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system. This is mahi that will improve the health and wellbeing of everyone in Aotearoa, and we've got an opportunity for you to be part of it.

Our Digital Enterprise Services team leads the way in merging our ICT infrastructure, reducing duplication to simplify our operations, making things smoother to handle and maintain. We're all about striving for excellence!

Our team plays a crucial role in building a strong digital foundation and ensuring operational success. We're the driving force behind our organisation's modern infrastructure, adapting to evolving technology while ensuring stability, scalability, and modernisation. Our focus is not just on technology but also on delivering top-notch service.

We ve got a lot on our plate! From overseeing the national ITSM and Service Desk functions to managing workspace tools, core infrastructure, integration platforms, and more, we ve got you covered. We re here to build upon our rich history and legacy, ushering in the future with contemporary platforms that seamlessly transition us from the old ways to the new.

As our Group Manager Service Experience, you will be at the forefront of driving positive change in three key areas:
People, Service Experience, and National ITSM.

Imagine leading the incredible team at Digital Enterprise Services – a dynamic challenge that opens doors to cross-collaboration opportunities across various tech groups. Your role will take centre stage as we transition from districts to regions, working towards a unified national entity. Our success hinges on enhancing the service experience. By nurturing our capabilities, expanding services, and pioneering new delivery methods, you will empower our team to work more efficiently adding even more value to what we offer.

As we embrace a national approach, you will play a pivotal role in nationalising IT Service Management platforms. This lets us tap into our nationwide reach, ensuring seamless collaboration within Data & Digital to meet customer needs effortlessly. Uplifting service management processes on a national scale will boost performance, elevate customer satisfaction, and guess what? You ll be the driving force behind these positive changes, guiding your team through the exciting journey with the right tools and training in hand.

Your partnership with colleagues across Te Aka Whai Ora and Te Whatu Ora will be essential. By contributing to all aspects of Te Whatu Ora and Te Tiriti o Waitangi in action, you ll champion equity and meaningful impact. In line with our commitment to accessibility, you ll work closely with diverse communities. Your role will drive technology and services that are inclusive, ensuring equity for Māori, Pacific, and disabled communities.

Preference will be given to applications of significantly affected Kaimahi through the change process.

• Seasoned ICT / Technology expert with proven senior leadership experience and proven track record of leading large, complex mission-critical Information Technology environment(s) e.g., health, telecommunications, or public utility.
• Minimum 15 years  ICT experience in ICT. Needs to draw on extensive experience in varied environments, stretching over 15 years
• In-depth practical experience of running 24 x 7 Service Desk operations including developing and implementing strategies and processes to improve customer experience.
• Experience with executive and board level engagement, reporting and facilitation.
• Experience in creating and managing an environment of continuous improvement and managing people across multiple disciplines.
• Experience in successfully managing remote teams and lifting engagement and Performance

• A commitment to being a good Te Tiriti partner in all your actions. This includes an understanding of the significance of and obligations under Te Tiriti o Waitangi, and the ability to apply Te Tiriti…