Operational Reporting Analyst, Business Services, Data & Digital

Te whiwhinga mahi | The Opportunity

Join Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system. This is mahi that will improve the health and wellbeing of everyone in Aotearoa, and we've got an opportunity for you to be part of it.

Our Business Services team is here to make sure that Data and Digital thrive like a well-oiled machine. We're the ones who help set the course, gather resources, and make sure things run smoothly - think of us as the ultimate planners and communicators, making sure everyone is on the same page!

We're like the superhero support squad for Data and Digital. From keeping everyone in the loop through top-notch communication (we're buddies with the Communication and Engagement team) to making sure the right people are in the right places (our friends in People and Culture are our partners here), we've got it all covered.

We've got a handle on best practices, training, and making sure everyone's got the right skills. Plus, we're the guardians of risk management and privacy – keeping things safe and sound in the world of Data and Digital is our specialty.

As our Operational & Reporting Analyst, you will bring your expertise to the table in various technical and professional domains. You will support the national Te Whatu Ora Data & Digital Group Manager Reporting and Assurance in crafting and maintaining a range of operational reports that cover both national and regional aspects. Your focus also extends to operational reporting for applications and infrastructure, all geared towards enhancing operational performance, customer insights, and data-driven decisions across the organisation.

You will be all about creating and nurturing operational reporting frameworks, metrics, and dashboards that help us keep an eye on those crucial key performance indicators (KPIs) and drive our business objectives forward. Ensuring that the reports submitted meet the highest internal and external standards and are presented in a clear and digestible format for everyone from our Management to our Executive and Board members.

Your role doesn't stop there – you will be hands-on in implementing and maintaining reporting tools and systems. From extracting and transforming data to visualizing it, you've got it covered. You will dive into complex data sets, and be on the lookout for trends, insights, and opportunities for improvement and investment. Your findings will be translated into actionable recommendations that are presented to our senior management and stakeholders.

Upholding data governance processes and adhering to data privacy and security regulations will be part of your commitment. You will be all about passing on your knowledge too, helping our Data & Digital team members excel in reporting best practices and data analysis techniques. As backup to the Group Manager Reporting and Assurance, you will be there to provide support to the Senior Leadership Team and manage submissions to the Executive Leadership Team and Data, Digital, and Innovation Committee when needed.

Preference will be given to applications of significantly affected Kaimahi through the change process.

• Proficiency in MS Excel and MS Word expected.
• Proficiency in reporting tools and technologies (e.g., SQL, Excel, Power BI) and experience in data visualization
• Experience developing and managing operational reporting within large scale and complex environments
• Experience working in a cross-functional and collaborative environment
• Experience in applying critical thinking and using sound judgement to develop options and provide advice. Drawing on relevant experience specific to the job and work demands, acquired over time in operational reporting, data analysis, or business intelligence roles – minimum five years

• A commitment to being a good Te Tiriti partner in all your actions. This includes an understanding of the significance of and obligations under Te Tiriti o Waitangi, and the ability to apply Te Tiriti principles…