Manager Communications & Telephony, Digital Enterprise Services, Data & Digital

Te whiwhinga mahi | The Opportunity

Join Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system. This is mahi that will improve the health and wellbeing of everyone in Aotearoa, and we've got an opportunity for you to be part of it.

Our Digital Enterprise Services team leads the way in merging our ICT infrastructure, reducing duplication to simplify our operations, making things smoother to handle and maintain. We're all about striving for excellence!

Our team plays a crucial role in building a strong digital foundation and ensuring operational success. We're the driving force behind our organisation's modern infrastructure, adapting to evolving technology while ensuring stability, scalability, and modernisation. Our focus is not just on technology but also on delivering top-notch service.

We ve got a lot on our plate! From overseeing the national ITSM and Service Desk functions to managing workspace tools, core infrastructure, integration platforms, and more, we ve got you covered. We're here to build upon our rich history and legacy, ushering in the future with contemporary platforms that seamlessly transition us from the old ways to the new.

As our Manager Communications & Telephony, you will be at the forefront of leadership in two crucial areas:
People and Telecommunications & Telephony. Your responsibilities will include guiding a national technical workforce within Digital Enterprise Services, a role that intertwines with various technology groups

Your leadership will be instrumental in helping our people transition smoothly, aligning their career paths with our future vision. Making strategic decisions regarding investments, timing, commitment, and execution will be a significant part of your role. Overcoming obstacles and ensuring the right choices at the right time is essential. Your leadership will directly impact how our customers perceive our services. By ensuring high availability and performance from our platforms, you ll meet their service needs and expectations.

Crafting a strategy and roadmap for our national telephony needs will be a critical aspect of your role, as is executing our SDN strategy while overcoming obstacles. Your focus on programs, projects, investments, and initiatives doing the right thing rather than sticking to the old ways will drive our success. Leading our Communications & Telephony capabilities, which includes people, processes, and platforms, is vital.

Simplifying our support matrix through standardisation will free up valuable resources and drive innovation to speed up infrastructure delivery.

You ll play a key role in fostering a culture of connectedness and continuous improvement, ensuring our systems and services meet customer expectations. Contributing to Network & Communications outcomes in our Data & Digital strategy is crucial. Nationalizing our Network & Communications investments to support smaller and rural locations is an equity objective. You ll also ensure alignment with change programs and provide the necessary tools and training for successful implementation and ongoing support.

Your role is pivotal in shaping our future success!

Preference will be given to applications of significantly affected Kaimahi through the change process.

• Seasoned ICT / Technology professional with proven senior leadership experience and proven track record of leading large, complex mission-critical Information Technology environment(s) e.g., health, telecommunications, or public utility
• Minimum 10 years  ICT experience in ICT. Needs to draw on extensive experience in varied environments, stretching over 10 years
• In-depth practical understanding of running 24 x 7 network operations management, technology lifecycle management and network planning and operations
• Experience with executive and board level engagement, reporting, and facilitation
• Experience in creating and managing an environment of continuous improvement and managing people across multiple disciplines
• Experience in successfully…