Manager, Technology & Data Services

Job Type

Full-time

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well‑being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well‑being by fostering a healthy work‑life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day.

OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

The Manager, Technology & Data Services supports the mission of OCHIN by providing strategic leadership and operational accountability for enterprise data platforms, business intelligence services, and internal application development. This role ensures the delivery of secure, reliable, and high‑quality technology and data services that enable clinical operations, business functions, and member‑facing programs across the OCHIN collaborative.

This position has responsibility for three core functional areas:

• Database & Data Platform Services (SQL Server, Epic Clarity, Power BI, Business Objects, Tableau, and data replication technologies)
• Business Intelligence & Data Services (Development of data extracts, reporting solutions, and analytics sourced from Clarity and related systems)
• Internal Tools & Application Development (Design, development, and support of member‑facing applications leveraging modern technologies, including Claude, AWS, and related platforms)

Operating within a 24x7 environment where system uptime and data availability are critical, this role is accountable for service reliability, performance, and risk management across all supported platforms. The Manager ensures strong, proactive communication with internal stakeholders and OCHIN members, providing transparency into service performance, incidents, and planned changes.

This leader establishes and enforces standards for data governance, platform performance, and secure development practices, while driving continuous improvement in data delivery, operational efficiency, and solution scalability. The role partners closely with clinical, operational, and technology leaders to align priorities, ensure high‑quality data solutions, and support organizational and member needs.

The Manager is also responsible for building and developing a high‑performing team, fostering a culture of accountability, collaboration, and continuous improvement, while ensuring resources, priorities, and deliverables are aligned to organizational goals.

• Lead and develop teams across Data Platform Services, Business Intelligence, and Internal Tools Development, including direct management of engineers and indirect leadership through a BI Supervisor
• Establish clear expectations, performance metrics, and accountability for service delivery and team outcomes
• Build a high‑performing, scalable organization through staff development, coaching, and succession planning
• Own the reliability, performance, and availability of data platforms and application services in a 24x7 production environment
• Ensure data availability and system uptime for mission‑critical clinical, operational, and member‑facing workflows
• Lead incident response, escalation management, and root cause analysis; drive preventative improvements to reduce future risk
• Overs…