Oracle Marketing Cloud Consultant; Responsys

Overview

Department: Marketing Cloud - Responsys

Employment Type: Permanent - Full Time

Location: Working Remotely (United States)

Compensation: $85,000 - $135,000 / year

Relationship One's Marketing Cloud Consultants provide best practice marketing automation services, implementation assistance, and ongoing operational support for Oracle Responsys and CRM/backend systems. In this role, you will design, implement, and test demand-generation marketing programs, lead-nurturing programs, prospect/customer segmentation, and automated communications programs within the Oracle Responsys platform. The ideal candidate for this position must have deep hands-on experience with the Oracle Responsys platform.

We believe forming diverse teams in an inclusive environment is not only the key to our success - it's the human thing to do. Our collaborative culture encourages people to bring their best selves to work where they can both inspire and be inspired.

We encourage people from underrepresented groups to apply and we are committed to equal employment opportunity for all regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, marital or parental status, disability, veteran status, etc.

• Configure and deploy Oracle Responsys marketing automation solutions and integrate them with client CRM systems
• Work with clients to design and deliver automated marketing campaigns and programs such as Abandon Cart, Reactivation, Order Confirmation (and order-based transactional messaging), and Upsell/Cross-sell
• Perform Demand Generation/Outsourced Marketing tasks on behalf of clients including the creation of email/landing pages/templates and web form templates
• Analyze marketing campaign performance and provide recommendations to clients
• Serve as a Best Practice Consultant and hands-on expert with marketing automation and CRM systems
• Advise on best practices with regard to marketing automation capabilities, testing, projected results

• Minimum of 2 years of work experience using the Oracle Responsys marketing automation platform (including new implementations, migrations, creation of multi-channel programs, API-triggered transactional campaigns, audience & reporting segments, and assets as well as integration configuration and advanced automation features)
• Proficiency with marketing automation best practices, customer profiling/segmentation, and performance reporting
• Demonstrated experience using a structured QA process to support project delivery
• Excellent training experience including both remote and onsite sessions
• Experience with CRM systems (e.g. , MS CRM, Siebel On-Demand)
• Familiarity with HTML/CSS/Java Script
• Experience with Infinity and/or Maxymiser preferred
• Oracle Responsys Marketing Platform Cloud Service Certified Implementation Specialist a plus
• CRM certifications a plus
• Exceptional proficiency in learning complex software solutions
• Proficiency in designing solutions based on client needs
• Exceptional client services and support skills
• Exceptional communication, interpersonal, and support skills
• Demonstrate resourcefulness, motivation, initiative
• Ability to work independently
• Ability to work in a fast-paced environment
• Ability to multi-task and prioritize
• Knowledge of current SaaS/Internet-based technologies preferred as well as related technologies such as databases and integration frameworks
• Must be eligible to work in the United States

Our mission is to inspire success - with both our customers and our people. As an employee-first company we provide a wide range of benefits including:

• Enjoy our collaborative, supportive culture
• A flexible schedule that works for you
• Work remotely
• 100% company paid short & long term disability, AD&D, and basic life insurance
• Choice of health insurance plans (company subsidized)
• Dental & vision insurance
• 401(k)
• Universal PTO (no set limit)
• Paid parental leave (for birth or adoption)
• Service PTO - take paid time off to give back