PC Network Support Technician - Secret

RELOCATION ASSISTANCE:
No relocation assistance available

CLEARANCE REQUIRED FOR START:
Yes

CLEARANCE TYPE:
Secret

TRAVEL:
Yes, 10% of the time

Position: PC Network Support Technician 4, within Northrop Grumman Classified Solutions

Location:

Oklahoma City, OK. On‑site, full‑time required. This position does not offer any virtual or telecommute options due to the classified nature of the work.

• Team lead, providing technical leadership and support for computers and associated networks, while coaching and coordinating with a team of PC Network Support Technicians
• Exhibits good communication skills, an energetic approach, and patience with customers
• Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies
• Coordinates with customers, service desk, server administrators, network engineers, and IT/Cyber management
• Collaborates closely with system administrators on complex technical issues, acting as the escalation point for problems that require deeper OS, server or network level expertise
• Works through the ticket queue without intervening management direction (self‑motivated)
• Possesses a technical understanding of service desk and IT operations fundamentals
• Provides technical support for computers and associated network diagnostics, identifies, isolates and analyzes problems utilizing historical records
• Resolves technical problems and answers queries by telephone, in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems
• Uses Active Directory or similar tools to create and unlock user/computer accounts, perform password resets, following all security policies and procedures
• Maintains accurate inventory records in the asset tracking system for all hardware assets (PCs, monitors, phones, peripherals, etc.) and updates status whenever equipment is deployed, moved, repaired, or retired
• Completes paperwork and other tasks needed to satisfy Security requirements, following all Security regulations, guidelines and processes regarding the installation and maintenance of, to include retirement of PCs and PC‑related hardware and software
• Works with Security to remediate classified or unclassified data spillage incidents
• Participates in new installations, testing and special projects as needed
• Spends portions of the day away from the desk supporting users and moving equipment
• Raises issues that require senior level attention or involvement
• Lifts and moves equipment up to 50 pounds

• High School diploma and 6 years of experience
• Associates degree and 4 years of experience
• Bachelor’s degree and 2 years of experience
• Current US Government Secret clearance
• Security+ certification or greater
• Experience in Microsoft Windows Desktop Operating Systems, Active Directory, LAN/WAN networking, and Microsoft Office Product Suites

• Associate’s degree and 5 years of experience with IT related hardware in a classified environment
• Active Top Secret, SCI, SAP/SAR access, or Polygraph
• Current HW and/or SW Vendor Certifications
• Experience in remote administration and troubleshooting of desktop PCs, via SCCM or Power Shell
• Experience supporting VMware VDI with thin clients
• Operating System cross‑platform awareness (Windows, Linux, Solaris, OSX, UNIX, etc.)
• Experience with ticketing systems (Service Now, JIRA)

Primary Level Salary Range: $59,400.00 – $99,000.00

Benefits include health insurance coverage, life and disability insurance, savings plan, company‑paid holidays, and paid time off if applicable. The 9/80 work schedule and 401(k) matching program are also offered.

Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement,

U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.