Lead Solutions Architect

About the Role

As a member of the Ship Bob Team, you will grow with an ownership mindset, collaborate with peers and leaders alike, and experience a high-performance culture with clear purpose.

We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for Ship Bob, our merchants, and for your own professional growth.

• Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for Ship Bob, our merchants, and for your own professional growth.
• Collaborate with Peers and Leaders Alike: At Ship Bob, leaders are accessible; feedback flows in both directions, and everyone, regardless of seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect makes the work feel worth doing.
• Experience a High-Performance Culture and Clear
  
  Purpose:
  
  We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission.

Location: Remote in the following states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, , IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI.

Role

Description:

As a Lead Solutions Architect at Ship Bob, you will be a key technical leader within our Solutions Architecture team, driving strategy and execution of complex integration initiatives with our most critical partners and Mid-Market and enterprise merchants. You will own the direction of integrations across both custom and general-purpose solutions and play a pivotal role in mentoring team members, improving internal processes, and aligning teams to deliver the best solutions possible.

You will continue to act as a senior technical advisor, while taking on a leadership role in solution design reviews, technical governance, and representing the team in strategic conversations across Sales, Partnerships, Engineering, and Product. This is a highly influential IC role that sets the technical bar for the Solutions Architecture team and helps Ship Bob scale integrations in a repeatable, efficient, and partner‑friendly manner.

This role reports to the Senior Manager, Solutions Architect.

• Support our sales team for integration buildouts that support our largest and most critical deals.
• Serve as the go‑to expert for API and ERP/ecommerce/marketplace system integrations, including Net Suite, Temu, Macy’s, and others.
• Act as a technical escalation point for large or at‑risk deals and integration projects.
• Mentor junior Solutions Architects and establish internal best practices and reusable patterns and documentation for integration design.
• Interface directly with customers to collect user requirements and system documentation.
• Evaluate and improve the processes around scoping, documenting, and delivering integration projects.
• Coordinate with executive‑level stakeholders internally and externally to ensure alignment on integration priorities.
• Support high‑stakes merchants, developers, and partners on integration projects that are built by them.
• Other duties/responsibilities as necessary.

• 6+ years of experience in roles that demand both customer interaction and technical prowess (e.g., Solutions, Sales Engineering, Technical Account Management).
• 6+ years of experience with integration development, APIs or IPaaS systems.
• Strong track record of delivering complex API integrations in ecommerce, logistics, or SaaS environments.
• Demonstrated experience leading cross‑functional technical initiatives and mentoring or managing others.
• Deep understanding of RESTful API design and ERP/Ecommerce platform architecture (e.g., Net Suite, Shopify, Big Commerce).
• Excellent written and verbal communication skills demonstrated through a track record of clearly and concisely conveying information and ideas to all levels of the organization.
• Familiarity with integration platforms (e.g., Workato, Celigo, Boomi,…