Software Implementation Analyst

Position Title:

Software Implementation Analyst, Partner Integrations

Department:
Delivery Engineering

Reports To:

Director, Strategic Programs

Location:

US Remote

Manage the technical aspects of our core system integration solutions. The Software Implementation Consultant and Project Manager form a collaborative unit, with the Project Manager leading project execution, stakeholder alignment, and integration strategy, while the Consultant focuses on technical configuration, requirements analysis, and solution delivery.

• Serve as the subject matter expert on technical partner integration solutions for Premium Pay and Claims Pay.
• Lead core system integration projects, including environment configuration and API contract communication.
• Document technical requirements and use cases; collaborate with Solution Architects to maintain integration diagrams.
• Support internal teams in resolving production issues and assist sales teams with technical opportunities.
• Analyze and synthesize information from multiple sources to identify true business needs.
• Manage multiple initiatives independently, engaging stakeholders to define concepts, review specifications, and secure approvals.
• Coordinate deliverables and updates with project managers; work closely with developers and QA to align on technical requirements.
• Conduct end-to-end testing to ensure solutions meet requirements.
• Travel up to 25% to partner and client locations within the United States.

• Proven customer-facing experience and strong communication skills with diverse stakeholders.
• Proactive, self-motivated, and detail-oriented approach to problem‑solving.
• Ability to map solutions to customer business requirements and influence outcomes through negotiation and compromise.
• Strong analytical, critical thinking, and project management skills, including the ability to prioritize and coordinate across multiple stakeholders.
• Quick learner with the capacity to adapt to new concepts and products.

• Bachelor’s Degree in Business, Computer Science, MIS or equivalent experience is required.
• 4+ years of recent experience in a SaaS environment is required.
• Experience gathering, creating and managing requirements is required.
• Experience building UI mockups & wire‑framing mockups is required.
• Experience working on third‑party integrations, REST APIs.
• Insurance industry experience is highly desired, including policy management and digital payment.
• AGILE Development & SCRUM methodology experience is preferred.
• Experience working with complex projects with multiple tasks and subtasks.

• Action Oriented, Growth Mindset, Positive Outlook, Problem Solver, Self‑starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development.

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Standard indoor office setting; exposure to computer screens.

Requires repetitive motion. Substantial movements/motions of the wrists, hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed.

See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents.

Ability to hear in the normal audio range with or without corrections.

One Inc provides insurers with the capability to give their customers what they expect: choice, control, convenience, and continuity. That’s the strength derived from the Power of One™ - a cohesive and seamless experience for both inbound and outbound digital insurance payments.

The One Inc Digital Payments Platform combines multi‑channel digital communications with electronic payment processing and disbursement, creating a frictionless premiums and claims payments experience. As one of the fastest growing digital payments platforms in the insurance industry, One Inc manages billions of dollars per year in premiums and claims payments.

Headquartered in Folsom, CA—One Inc offers a competitive salary, and benefits including medical, dental, and vision insurance, 401(k) plan, a commitment to a solid work/life balance, and a policy of promoting from within whenever possible.

One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.