Documentation Systems Manager

Dr. Berg's Nutritionals is a leader in the health and wellness industry focused on addressing the root causes of health concerns. We offer a dynamic work environment with opportunities for growth, where you can contribute to helping millions achieve better health through education, premium supplements, and holistic practices like the Healthy Keto® diet.

Working with us, you'll be part of a globally recognized brand with a social media presence reaching over 45 million followers across platforms.

Be a part of an innovative and fast-growing company that is passionate about transforming lives through education on health and wellness. If you thrive in a dynamic environment where your contributions make a real impact, this is the place for you.

We're hiring someone to own documental systems management - the systems, documentation, and processes that enable our company to operate clearly and scale successfully.

This is not a coordinator or support role. This is a position with real ownership of how our organization is documented, structured, and operated.

• 1. Organizational Documentation & Job Manuals
  • Build and maintain comprehensive job manuals for every position
  • Ensure manuals include: purpose, tools, coordination, workflows, relevant policies
  • Work with department heads to verify accuracy and completeness
  • Standardize format and quality across the organization.
• 2. SOPs & Workflow Documentation
  • Own documentation governance system (standards, templates, review process)
  • Work with process owners to document critical workflows
  • Review and standardize SOPs for clarity and usability
  • Organize One Drive knowledge base for easy access
  • Edit and revise submitted documentation for structure and clarity.
• 3. Training & Enablement
  • Design and coordinate training programs for new processes as needed
  • Create training materials that help people understand their work
  • Build new hire onboarding curriculum (organizational systems portion)
  • Measure training effectiveness.
• 4. Cross-Functional Workflow Clarity
  • Identify and resolve workflow conflicts between departments
  • Document handoff points and coordination protocols
  • Ensure cross-functional processes are clearly defined.

• 3-5 years as Operations Manager, Documentation Systems Manager, Business Operations Manager, Process Improvement Lead, Internal Systems/Enablement Manager or similar experience
• Microsoft 365 proficiency and expert-level One Drive and SharePoint organization
• Demonstrated experience creating SOPs, job manuals, and process documentation
• Track record working cross-functionally
• Experience taking ownership of organizational systems/documentation projects
• Professional writing experience
• Comfortable and experienced using AI tools (Claude, ChatGPT, etc.) as a core part of your workflow– not for final review but for drafting, editing and reorganizing to expedite your work

• See how pieces connect and affect each other
• Identify root causes, not symptoms
• Spot contradictions and structural problems

• Make complex things simple and clear
• Take messy information and organize it logically
• Write clearly for any internal audience- regardless of the reader
• Take raw, or incomplete drafts and transform them into polished, professional internal documents
• Proofread for errors, inconsistencies, and poor structure- not just typos

• High standards - catch errors and inconsistencies
• Review own work critically
• Follow set standards exactly and consistently
• Proactively hunt down missing information
• Interview process owners/managers to extract knowledge
• Fill gaps independently

• Work through projects systematically without constant oversight
• Make decisions within scope without constant approval
• Strong judgment on when to decide vs. elevate

• High-trust collaborator – builds strong working relationships across departments, can work closely with people at any level to extract what’s needed, and communicate proactively
• Project coordination - manage multiple initiatives
• Process improvement thinking
• Technical aptitude - learn new software quickly