IT Support Technician

American Leadership Academy – Johnston

Part‑Time IT Support Technician (2026‑2027 school year)

Candidates must be willing to undergo a background check.

An IT Support Technician provides technical assistance and support to computer users within the school. This role involves troubleshooting hardware and software issues, assisting with network connectivity, and ensuring that IT systems run smoothly. The technician serves as the first point of contact for technical support, responding to inquiries, resolving problems, and escalating issues as needed.

• Assist in answering, evaluating and prioritizing requests for assistance from staff experiencing problems with hardware, software, networking, and other IT related issues.
• Assist in installing computers, software, and peripheral equipment.
• Repair of computers, software, and other equipment with guidance from senior team member.
• Maintain records of work in progress and completed jobs.
• Assist in miscellaneous tasks as needed.
• Required to lift up to 50 pounds in support of hardware installations.
• Other duties as assigned.

• Self‑motivated
• Dependable
• Coachable
• Outstanding customer service
• Ability to communicate clearly and professionally, both verbally and in writing.
• Flexible in prioritizing tasks
• Committed to going above and beyond when necessary to reach goals.
• Leadership
• Team collaboration
• Planning, execution, and problem‑solving skills

• High school diploma or equivalent
• At least 1‑2 years of experience in a technical support role or related field

• Associate’s degree in Computer Science, Information Technology, or related field
• Relevant IT certifications such as CompTIA A+, Microsoft Certified:
  Modern Desktop Administrator Associate, or similar credentials.
• Familiarity with networking concepts, protocols, and hardware (e.g., routers, switches).
• Experience with common software applications (e.g., Microsoft Office Suite, productivity tools).