IT Operations Analyst

IT Operations Analyst

We are seeking a full‑time, on‑site IT Operations Analyst for the Information Services Division. The role supports a 24/7 monitoring and incident response team, providing on‑call support, monitoring system administration, and customer service.

Work Schedule: 3:30PM – 12:30AM, Tuesday–Saturday (40 hours per week). Salary up to $55,000 based on education and experience.

• Monitor dashboard pages, Teams channels, and email for unreachable devices and incidents assigned to the team.
• Create, update, and close incidents to support the incident response process.
• Collaborate with Service Desk and Infrastructure groups to resolve incidents efficiently.
• Fulfill requests while delivering quality, timely, and courteous customer support.
• Research and recommend changes and enhancements to current monitoring systems.
• Create, update, and maintain documentation related to monitoring processes, updates, changes, and daily operations.
• Communicate effectively with all levels of the organization.
• Participate in daily status and change management meetings.
• Provide after‑hours support as necessary to maintain 24/7 coverage.
• Serve as a collaborative team member.

• 60 semester hours toward an information technology degree or an equivalent combination of education and experience, with one additional year of experience substituting for each year of required education.
• Knowledge of monitoring processes.
• Strong observation and troubleshooting skills.
• Effective communication and documentation abilities.

The position is performed in an office setting, primarily using a computer. The job may involve standing, bending, pushing, pulling, lifting, moving, and carrying up to 50 pounds, and climbing ladders or stairs. Occasional travel may be required.

Generous leave: 15 days of vacation, 15 days of sick leave, and 11 paid holidays annually. Comprehensive benefit package with a benefit allowance to offset insurance premiums for employees and their eligible dependents.

The Office of Management and Enterprise Services delivers expert guidance and continuous improvement in support of our partners' goals. We are a highly qualified workforce committed to serving Oklahomans and ensuring government operates efficiently and innovatively.

OMES is an Equal Opportunity Employer. Reasonable accommodations to individuals with disabilities may be provided upon request. The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.