Technician Field Service

Purpose of Position

Plans and coordinates in‑house and customer‑based field installation and integration of flight simulation PC Windows‑based real‑time computing image generation, fixed‑matrix type projection and optical display systems at the customer’s facility, ensuring system functionality through execution of documented test procedures that meet program specifications.

• Reading, understanding, and interpreting block diagrams, wiring diagrams, assembly drawings, customer and regulatory specifications.
• Using basic electronic test equipment and understanding of analog and digital technology necessary for analysis of problem(s) and determination of root cause(s) including recommendation(s) for repair, replacement, or other necessary corrective action.
• Documenting and tracking issues identified in fulfillment of job duties through appropriate reporting channel, following up and coordinating problem resolution with engineering, customer service, production, or quality assurance as required.
• Developing, understanding, and executing detailed written customer and/or program‑specific test procedures.
• Providing effective written communication to supervision, providing status of activities, trip reports, and other technical reports as required in fulfillment of job duties.
• Providing an effective communication link between our customer and the company to help ensure a high level of service is provided to the customer.
• Conducting on‑the‑job training (OJT) regarding the safe operation and maintenance of our visual system, demonstrating appropriate skills to team members and customers.
• Exhibit and practice professional and courteous behavior while interacting with both internal and external customers.
• Interact within a cooperative environment through beneficial behavior, commitment to common goals, contribution to problem‑solving, communication of ideas and suggestions, and encouragement to other employees and departments.
• Accountable for the control and distribution of documents and/or equipment subject to export control restrictions and the security of FSI materials, projects and business information regarding the methods and techniques used in the production and usage of FSI products.
• Accountable for the accuracy and completeness of assigned tasks.
• Able to adhere to a work schedule including prompt and regular attendance.
• Ability to work in a constant state of alertness and in a safe manner.
• Heavy travel is involved in this position.

Associate’s degree (A.S.) or equivalent from a two‑year college or technical school in Computer Science, Computer Networking and Technology, or Electrical Engineering Technology and one year related experience and/or an equivalent combination of education and experience.

• Formal Microsoft Certified Desktop Support Technician or CompTIA A+, CompTIA Network+, CompTIA Server+ certifications and UNIX familiarity are preferred.
• Real‑world experience including demonstrable successes delivering high levels of customer satisfaction in both installation and technical troubleshooting scenarios for high‑technology products.
• Fluency in English, through both verbal and written communications;
  Able to read and interpret documents;
  Able to write routine reports and correspondence;
  Able to speak effectively before groups of customers or employees of the organization.
• Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume;
  Able to apply concepts of basic algebra.
• Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists;
  Able to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Valid Driver’s License, where applicable.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is frequently required to walk and sit. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Flight Safety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.