Manager, Implementation

Anew Health is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of Exact Care and Tabula Rasa Health Care, we provide a suite of solutions that includes comprehensive pharmacy services;

full‑service pharmacy benefit management; and specialized support services for Program of All‑Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Under the direction of the VP of Client Experience, the Implementation Manager leads and oversees the end‑to‑end implementation of Pharmastar services for new and transitioning clients. This role serves as the primary project lead during onboarding, coordinating, communicating, and completing all implementation activities on time and in accordance with client expectations, regulatory requirements and organizational standards.

Implementation Project Management

• Lead the end‑to‑end implementation process from contract execution through go‑live and transition to ongoing support.
• Develop, maintain and manage comprehensive implementation project plans, timelines, milestones and deliverables.
• Coordinate implementation activities across multiple internal departments to ensure readiness for client onboarding.
• Monitor project progress, identify implementation risks and proactively develop mitigation strategies.
• Manage multiple concurrent implementations while maintaining high levels of accuracy, organization and client satisfaction.
• Facilitate implementation status meetings and provide regular updates to internal and external stakeholders.
• Track implementation issues, action items and decisions through project completion.
• Ensure all implementation deliverables are completed within established timelines and quality standards.

Client Onboarding & Relationship Management

• Serve as the primary point of contact for clients throughout the implementation process.
• Guide clients through onboarding requirements and provide consultation regarding implementation activities, timelines and expectations.
• Coordinate and lead implementation meetings, training sessions and client readiness reviews.
• Develop strong working relationships with client stakeholders and serve as a trusted advisor throughout implementation.
• Assess client needs and collaborate with internal teams to develop effective implementation solutions.
• Ensure a smooth transition from implementation to ongoing client support and account management functions.
• Maintain a high level of client satisfaction by providing proactive communication and timely issue resolution.

Operational Coordination

• Coordinate implementation activities related to plan configuration, pharmacy and prescriber network setup, eligibility processes, reporting requirements, data validation and operational readiness.
• Partner with Operations, Clinical Services, Reporting, Compliance and other departments to ensure successful implementation outcomes.
• Validate implementation deliverables and coordinate testing activities as necessary.
• Monitor implementation readiness and escape concerns when project timelines or deliverables are at risk.
• Assist with the development and refinement of implementation processes, tools and documentation to improve operational efficiency.

Compliance & Regulatory Support

• Coordinate implementation‑related regulatory requirements and ensure applicable deadlines are met.
• Assist clients with implementation documentation and regulatory reporting requirements as applicable.
• Maintain awareness of Medicare Part D, PACE and other applicable healthcare regulations.
• Ensure HIPAA and confidentiality requirements are followed throughout all implementation activities.
• Support internal compliance initiatives related to client onboarding and implementation processes.

Documentation & Continuous Improvement

• Document meeting minutes, action items, decisions and project status updates.
• Maintain accurate implementation records and project…