Claims Team Manager - Subrogation Auto

Job Summary

Claims Team Manager - Subrogation Auto. This management position serves as an instrumental component of the day to day activities within the claims unit. Primary functions include coordinating, directing, and overseeing claims activities of a team(s). Key accountabilities include leadership, support, and coaching to ensure compliance of regulatory and statutory requirements, and technical and customer service Best Practices.

• Review claim files regularly for quality.
• Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g., file review, audits, reports and complaints).
• Coach and counsel employees on performance in a responsive and timely manner.
• Resolve a variety of customer service issues through communication and interaction.
• Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs.
• Manage employee recruitment and development effectively.
• Identify and implement staff development and training needs to support an effective succession plan.
• Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations.
• Maintain knowledge of current industry developments and best practices.
• Participate in committees and projects that will support the organization's goals and objectives.

• Bachelor's or equivalent combination of education and experience.
• Preferred 4-6 years Automotive Claims handling.
• Required 1-3 years Supervisory experience;
  Preferred more.
• Advanced organizational, planning and delegation skills are critical.
• Advanced oral and written communication skills necessary.
• Advanced interpersonal skills essential.
• Ability to effectively lead change required.
• Valid Driver's License, acceptable DMV record and minimum liability insurance (issued by state).
• Preferred Chartered Property Casualty Underwriter — Insurance Institute of America.
• Occasional travel to off-site business meetings or conferences.

• Starting pay range: $92,600.00 - $.
• Eligibility for incentive program based upon the achievement of organization, team and personal performance.
• Health coverage for medical, dental, vision.
• 401(k) saving plans with company match AND Pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts (membership, insurance, travel, entertainment, services and more).

Auto Club Enterprises is an Equal Opportunity Employer.

Our organization participates in E-Verify.