Account Strategist Job Broken Arrow area,Oklahoma USA,Management

Join to apply for the Account Strategist role at Smart Bug Media

This range is provided by Smart Bug Media. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $90,000.00/yr

Smart Bug Media is the full-service digital agency of choice for organizations looking to

create resilient growth across the entire customer lifecycle, with a strong focus on the

Hub Spot ecosystem. From marketing to sales, revenue operations to customer success,

and e-commerce to integration, Smart Bug combines sound strategies and technology with

top talent to help clients set the course for continued success. Recognized globally,

we've made the Inc. 5000 list seven times, the Adweek 100 four years running, and won

numerous Comparably awards for our culture and leadership. We're not just Hub Spot's

highest-rated partner worldwide but also a two-time Hub Spot North American

Partner of the Year and proud Elite Partner. Smart Bug is also a proud Google

** Only U.S. and Canadian based candidates will be considered as we are not currently hiring internationally**

Job Summary:

The Account Strategist will report to the Senior Director of Account Strategy and act as the strategic account lead, working with client executives to define goals and develop strategies that will achieve them. You are responsible for translating customer goals and needs into strategic plans that span the customer lifecycle. You will hand these plans to your specialty strategist team for further planning and implementation while closely monitoring performance and client health.

You are the face of Smart Bug and the first impression of the company to our customers, you should be adept at building relationships and trust with senior-level clients.

To succeed in this role, you must be an engaged professional with unwavering requirements for providing an incredible customer experience, including strong client communication and impactful client results.

As an Account Strategist, you will be measured on delivering the following:

Client satisfaction (results, retention, awards, reviews, referenceable clients)

Customer growth and profitability

Setting and achieving SMART client goals

Timely strategy delivery

Individual utilization rates that meet company goals

What You'll Do:

Client Success
Build and maintain strong relationships with clients; comfortable interacting with C-Suite executives
Lead the discovery and onboarding process for new clients and have a strong understanding of client goals, objectives, and challenges
Create the top-level strategy for your clients, working with other departments to have those strategies expanded and implemented—you drive the strategy with the client
Act as the main point of contact and the face of Smart Bug for your clients
Address client feedback and concerns promptly
Ensure your clients see Smart Bug as an indispensable partner in their growth, and that each receives a 5-star customer experience as measured by being the highest-rated partner on the Hub Spot partner directory—your clients should be happy to be a reference
Deliver consistent, world-class quality across all customer lifecycle strategies and implementations (marketing, sales, customer success, operations)
Have a strong understanding of strategic opportunities to expand retainer scope; identify and recommend additional and complementary services to help meet client needs and goals; provide scoping, quotes and strategic direction for implementation
Partner with the Director of Service Strategy to ensure new services represent the voice of the customer
Develop a deep understanding of clients' businesses, industries, and market challenges to tailor lifecycle strategies that effectively address their specific needs and drive mutual success
Stay informed about the latest industry trends, market developments, competitive landscape, and Hub Spot’s competitive position to ensure the clients’ strategies remain cutting-edge and effective
You are responsible for being an expert in your clients’ industry such that they see you as a peer and trusted advisor
Strate…