Customs Brokerage Supervisor

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington.

As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

PURPOSE

To support the customs brokerage manager in the smooth running of the department within the branch (ie) the customs product in the marketplace through focus on Operational Excellence, Financial Excellence, Business Development, Employee Development, Customer Service, and Digitization. To stay in adherence to the company’s policy, procedures and business code of conduct.

KEY RESPONSIBILITIES:

• Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed as per the SOP.
• Ensure all Customs Authorizations are accurate
• Monitor team work boards and workloads
• Ensure all documentation present for archiving purposes
• Allocate workloads within team to ensure smooth operations during peak activity or staff absence
• Meet with local customs to discuss performance, delays, red-channels, customs developments and plans (to adapt country per country)
• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

• Follow up the customs guarantee for various operations
• Follow up refunds with customs authorities
• Follow AR report – review, delegate, chase
• Ensure every account has a credit limit and check for credit extension when needed
• Department P&L – review, identify areas that lack profitability

• Support the manger and or the sales department where needed:
• Ensure all new business is transitioned correctly
• Report all calls - sales and retention activities in CRM
• Support with brokerage business setup and/or quotes as needed

• Identify with manager, develop and mentor your No. 2
• Ensure team meets company standards of 52 hours training per year per employee
• Ensure that the new hires complete company’s mandatory training within the first 6 months
• Participate in 3+1: quarterly one on ones and annual performance review with all employees
• Ensure all staff and positions have job descriptions, communicate clear expectations and are working with structured development plans.
• Contribute…