Client Service Representative at Village Vet Animal Clinic

Practice

Village Vet Animal Clinic is a full‑service veterinary hospital in Broken Arrow, OK, offering compassionate care to animals of all species – dogs, cats, and non‑domestic pets including rabbits, ferrets, pocket pets, reptiles, and amphibians. We were founded in 1986 and have served the Broken Arrow community every day since. At one time we were one of the only practices offering exotic pet medicine.

We provide preventative medicine, dental care, diagnostics, and soft‑tissue surgery on all species that we treat. We also offer radiography, dental radiography, and ultrasound services.

Reporting into the Practice Manager, the Client Service Representative (CSR) provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services.

The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well‑cared for and every client has an exceptional experience.

• Mon – Fri: 7 AM – 7 PM
• Sat: 8 AM – 1 PM
• Sun:
  Closed

$14 – $16 per hour

• Patience & Compassion:
  Remaining professional while still making doctors, teammates, clients, and patients feel comfortable regardless of circumstances.
• Collaboration & Teamwork:
  Coordinating actions with doctors and team members, providing timely feedback, sharing ideas.
• Communicating:
  Conveying instructions to clients and teammates to ensure successful patient care.
• Active Listening:
  Following doctors’ instructions and picking up on team needs.
• Organization
  
  Skills:
  
  Clear tracking of lab specimens, medications, patient instructions, workflow, and other job‑related items while managing multiple patients and clients.
• Client Satisfaction:
  Ensuring all interactions result in the highest level of client satisfaction.

• Lead practice opening and closing procedures per Practice Manager instructions.
• Ensure all public areas are clean and presentable for patients; clean and straighten areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
• Process cash, checks, charge‑card payments and credit account payments.
• Schedule appointments for the clinic adhering to practice and doctor preferences and ensuring appropriate workflow.
• Assist in updating client/patient files as needed.
• Prepare and send client correspondence.
• Send reminder notices to clients for periodic notifications; conduct re‑calls to clients on a timely basis from a call‑back list.
• Perform a backup of the computer system regularly, as directed.
• Perform and oversee the performance of posting daily business.
• Welcome clients and patients with a warm and friendly demeanor and ensure an excellent experience during the visit.
• Answer incoming telephone calls applying proper telephone etiquette.
• Present clients with medications, instructions, new client kits and other take‑home items.
• Handle emergency situations with care, patience and following established clinic policies and procedures.
• Address client concerns calmly and appropriately, ensuring every experience ends in satisfaction.

• Ability to work on weekends as required.
• High school diploma or equivalent.
• Previous veterinary experience preferred.
• Client satisfaction references preferred.
• Practice OSHA safety techniques including proper PPE.

• Paid time off.
• Health insurance; dental insurance; vision insurance.
• Retirement benefits or accounts.
• Bonus incentive.
• Flexible work schedules.
• Career and professional development.
• Employee Assistance Program.
• Employee Referral Program.

Benefits offered may vary depending on full or part time employment status according to company policy.

USD $14.00 – USD $16.00 /hr.