Market Investigator

As a Market Investigator at Family Dollar’s corporate office, you’ll confirm that the market’s stores operations and daily functions comply with Company programs and policies. You’ll also monitor and measure store process performance in categories such as Office/Cash Sales, Loss Prevention, Physical Security, Safety, and Personnel Training and Development.

• Store Performance & Loss Prevention Oversight: Conduct Monthly Stores LP Audit and score store performance based on specific criteria. Report audit findings to Store Manager, Field Manager, and Corporate Management. Advise and consult with Store Managers on improving the in‑store experience based on store audits. Plan and facilitate storewide meetings to review procedures/policies with Asset Protection Specialists (APS), store Team Members, and Store Managers.
• Reporting & Monitoring: Proficiently utilize exception reporting (X  & SAER) and partnership with Corporate Sales Audit Department to monitor District Cash and Sales (OIS) losses and investigate cash or inventory loss trends. Monitor and manage District’s Target Program and weekly exception reporting to improve the market’s stores inventory results. Conduct in‑store surveillances using Loss Prevention tools (I‑Verify and DVR) to identify and escape potential internal integrity issues, safety concerns, fines, lost sales, and others.
• Loss Prevention Visits: Conduct Loss Prevention Quality Store Visits (LPQSV) including Honesty Conversations with store’s team members. Report on suspected fraudulent activity to Loss Prevention Business Partners.
• Special Projects: Assist with special projects that impact the given market (e.g., Target Program and Shrink Impact Stores).
• Training, Compliance, & Equipment Management: Train Store Managers on Family Dollar procedure and compliance, including Cash Management, Loss Prevention, Physical Security, Safety, Robbery Prevention, Product Freshness, and Display Compliance. Assist Store Managers in training their Team Members in these areas. Ensure that Store’s Asset Protection Equipment is in good working order and is being utilized effectively. Follow and assure the implementation of all Company Policies and Procedures.
• All other projects/duties as assigned.

Required:

• Completion of high school or equivalent; college preferred.
• Ability to read, interpret and explain operational directives (e.g., merchandise schematics).
• Proven organizational, analytical and problem‑solving skills.
• Intermediate proficiency in Microsoft Office (Outlook, Word, Excel, Access).
• Ability to work a flexible, full‑time schedule including days, evenings, weekends and holidays.
• Ability to travel locally and overnight as needed.
• Valid Driver’s License.

Preferred:

• Store management experience in retail, grocery or drug store environments.
• Field experience in local market and/or loss prevention training.
• Previous experience facilitating large group training sessions.

Full time – Tulsa, Oklahoma – Asset Protection – Family Dollar.