Showroom Coordinator

For over 60 years now the Nelson family has been a part of automotive retail. As a dealership group, the Nelson family continues to see growth and loyalty among their customers and employees because of our commitment to create an unparalleled business culture and consumer experience. We are convinced that we set ourselves apart by giving every customer and every employee the treatment they deserve.

We are looking for a Showroom Coordinator to join our team! Starting pay is $15/hour!

What we offer:

Health, dental, vision

Supplemental Benefits: LT/ST Disability, Cancer, Accident, Life
401(k) Option with company match

Gym Discounts5 Day work week Christmas Club savings plan

Paid Volunteer Time Off Paid Time Off

Job Responsibilities are as follows:

Greets each person as they come into the store using the Nelson Meet and Greet Logs every guest into Next Up and CRM (get their name and/or reason for their visit)
Oversees the Next Up operation in the dealership for accuracy and smooth guest flow Trains new Client Advisors on Next Up system

Alerts Team Leads and the GM when the Next Up system is not able to operate based on Client Advisor to Guest ratio

Observes the showroom for Client Advisor and guest needs

Watches the lot for a need for a Client Advisor to meet the guest on the lot Alerts the appropriate person to special needs for dealership maintenance

Acts as concierge to aid sales team when needed

Is fluent in the Nelson new process

Knowledgeable on dealerships’ manufacturer cars and functions

Conducts car deliveries for the Client Advisors Schedules car deliveries when applicable

Able to present the protection packages, concept statement, and Nelson Difference Helps maintain showroom amenities without sacrificing guest observance

Gains guest preferences during delivery

Has an understanding of the A2Z process

Skills & Qualities Strong customer-facing communication skills

High attention to detail and accuracy

Ability to multitask in a fast-paced dealership environment

Confident in learning dealership systems (Next Up, CRM, A2Z)
Professional, friendly, and proactive demeanor

Strong observational awareness

Ability to support both independently and as part of a team

Work Environment &

Physical Requirements Must be able to stand and move throughout the showroom for long periods.

Frequent interaction with customers and sales staff.

Must be able to quickly observe both showroom and lot activity.

Requires light physical activity related to deliveries and showroom upkeep.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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