Business Development Manager; Outbound

Business Development Manager (Outbound)

Reports To:

CEO

CE Outcome:
Driving sustainable revenue growth by identifying, engaging, and converting prospective customers into confident empowOR users through disciplined outbound sales processes, relationship‑building, and a deep understanding of nonprofit needs.

Establish and execute a disciplined outbound sales process:

• Develop and document a repeatable, systematic outbound prospecting process in collaboration with the VP and CEO.
• Build and maintain a healthy sales pipeline; actively move prospects through each stage.
• Track key sales metrics including outreach volume, time to close, and conversion rates.
• Focus initial prospecting efforts on the approximately 1,000 Community Action Agencies nationwide as the primary target market, with a systematic approach to working through this bounded universe of prospects.
• Identify and research additional target markets and customer segments beyond the core CAA focus, including other nonprofit networks (e.g., Family Resource Centers, United Ways, Catholic Charities).
• Monitor and report on revenue metrics and progress toward targets; assist VP in setting revenue goals.

Define and communicate empowOR's value proposition:

• Partner with the executive team to refine the value proposition, pitch components, and messaging for target audiences.
• Create "pieces of value" — articles, checklists, presentations, case studies — that support outbound outreach and build credibility with prospects.
• Develop audience‑specific approaches and messaging for different nonprofit customer types.
• Stay current on product features and enhancements to accurately represent empowOR's capabilities.

Build relationships with prospective customers and conduct effective discovery:

• Lead all pre‑demo meetings, conducting in-depth discovery conversations to understand prospect pain points, data needs, and agency goals.
• Match prospect needs to relevant empowOR features and develop tailored demonstration plans.
• Conduct software demonstrations or coordinate with appropriate team members to do so.
• Develop and deliver accurate quotes in coordination with Sales and Admin Coordinator.
• Complete handoff briefing forms to ensure a seamless transition to the customer experience team at close.

• Deep knowledge of the nonprofit sector, including funding structures, data reporting requirements, and common operational pain points.
• Highly disciplined, self‑directed, and organized; able to work independently and manage a full sales pipeline without close supervision.
• Exceptional relationship‑building and active listening skills.
• Strong written and verbal communication skills; able to craft compelling, audience‑specific messaging.
• Experience with CRM tools and sales pipeline management.
• Comfortable conducting software demonstrations and translating technical features into practical value for non‑technical audiences.

• Business Unit: CSST
• Scheduled Weekly
  
  Hours:
  
  40
• Number of Openings Available: 1
• Worker Type:
  Regular

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