Account Manager; Sawyer

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Sawyer, A Day Smart Company, founded in 2015, simplifies discovering and registration for children’s activities. Our two-sided model offers registration software for activity providers and a marketplace connecting parents. Recently acquired by Day Smart Software, this milestone will help achieve our mission faster. Join our innovative, mission-driven team during an exciting growth phase!

Position Overview:

The Account Manager will manage a portfolio of accounts in the Eastern Time Zone and play a vital role in Sawyer’s ability to help retain and develop these small businesses, and to inform our product roadmap. The role focuses on proactively engaging with clients, maximizing their revenue potential, and ensuring they find continuous value in their partnership with Sawyer. This is a client-facing role that requires empathy, resourcefulness, tech savvy, and a passion for supporting educators and small businesses in the children’s activity industry.

• Account Management:
  Serve as the main point of contact for a dedicated portfolio of accounts, building strong relationships to ensure long-term satisfaction and success.
• Feature Adoption:
  Proactively introduce clients to new features and services, encouraging product usage and adoption to maximize their success with our platform and their business overall.
• Customer Success & Retention:
  Conduct regular check-ins with clients to assess their needs, ensure continued success, and mitigate potential churn risks through personalized engagement.
• Identify Opportunities:
  Identify gaps in provider support and recommend enhancements to expand the value of our products and services.
• Client Communications:
  Manage ongoing communications with clients, ensuring timely responses to inquiries and effective resolutions to client issues.
• Reporting & Analytics:
  Track account health, revenue targets, churn risk, upsell opportunities, and feature adoption. Provide regular reports to management on performance, client needs, and satisfaction. Empower clients to report on their business metrics using our software.
• Collaboration:
  
  Work closely with internal teams, including Onboarding, Support, and Product, to ensure seamless service. Act as the internal stakeholder for product discussions as they relate to client needs.
• Technical Knowledge:
  Become an expert in our platform and use that knowledge to support clients’ goals and make sure they see value in our partnership.

• Revenue Growth:
  Empower key accounts to grow their revenue over time.
• Customer Retention:
  Actively manage accounts to mitigate churn, leveraging personalized attention and proactive communication.
• Customer Satisfaction:
  Maintain high customer satisfaction ratings.

This role will have an active hand in shaping the Accounts Team and an opportunity to grow along with it.

• Located within 50 miles of NYC. Ability to make occasional site visits to clients in the tristate area.
• Prior experience working in a children’s activity business (including after school programs, summer day camps, or nonprofit that runs out-of-school-time programming). Experience using Sawyer software is a plus.
• Prior experience in client engagement, account management, and/or customer support. Experience scaling SMBs is a plus.
• Excellent interpersonal, communication, and relationship-building skills. Strong problem-solving instincts and comfort navigating ambiguity.
• Strong critical thinking skills with a proven ability to learn new systems and troubleshoot technical issues. Experience with business level reporting, analytics, and familiarity with Excel a huge plus.

The salary range for this role is $65,000-$72,000. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc.

• Competitive salary and benefits including medical, dental, vision, HSA, FSA, and more!
• 401k plan with company match on your contributions.
• Open PTO and a generous paid holiday schedule.
• Supportive work environment with the flexibility to work where/how you want – in-office, remote, or hybrid.
• Oppo…