Account Manager - SaaS

Today, Minitab helps organizations transform operational data into meaningful business outcomes. While we are best known for our leadership in manufacturing, quality, and process improvement, our solutions help organizations across industries collect, analyze, and act on data to improve performance and drive better decisions. From the factory floor and quality lab to enterprise operations, Minitab enables customers to build a trusted data foundation that supports continuous improvement and operational excellence.

As a Minitab Account Manager, you'll partner with existing customers as they progress through their digital transformation journey. Some organizations are just beginning to modernize how they collect and use operational data, while others are leveraging advanced capabilities such as statistical process control (SPC), process monitoring, and digital process optimization to drive world‑class performance. Your role will be to understand customer goals, maximize the value they receive from Minitab solutions, and identify opportunities to expand our partnership as their needs evolve.

• Manage and grow a portfolio of assigned customer accounts
• Develop strong relationships with key stakeholders and serve as a trusted advisor
• Drive customer retention, renewals, upsell, and cross‑sell opportunities
• Conduct regular business reviews to understand customer objectives and align Minitab solutions to their evolving needs
• Partner with Customer Success, Sales Engineering, Marketing, and Support teams to ensure a positive customer experience
• Maintain accurate account plans, forecasts, and pipeline activity within CRM tools
• Build strong customer relationships measured by:
  • Customer satisfaction
  • Retention and renewal rates
  • Growth in annual recurring revenue (ARR)

• 2–3 years of experience in Account Management, Inside Sales, or SaaS sales
• Proven ability to build relationships, retain customers, and grow existing accounts
• Experience achieving or exceeding revenue, renewal, customer retention, or account growth goals
• Strong consultative communication, presentation, and problem‑solving skills
• Ability to manage multiple customer relationships and priorities in a fast‑paced environment
• Experience working with or supporting customers in manufacturing, quality, operations, engineering, or industrial environments preferred
• Experience engaging with Plant Managers, Quality Managers, Operations Leaders, Manufacturing Engineers, Continuous Improvement Leaders, or Directors/VPs of Operations preferred
• Experience with manufacturing software, quality management solutions, industrial software, MES, PLM, operational technology, or related solutions is a plus
• Familiarity with Business Intelligence, Statistical Analytics, Statistical Process Control (SPC), Continuous Improvement, Lean Six Sigma, Operational Excellence, or digital transformation initiatives is preferred
• Demonstrated ability to collaborate effectively across cross‑functional teams in a virtual environment

• Bachelor's degree preferred
• Associate degree or equivalent professional experience considered

Position is available for remote employment in the following states: MI, OH, PA, IL.

Commission:
This role is eligible for $45k/year commission plan based on meeting performance targets with uncapped earning potential.

This position is ineligible for visa sponsorship.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.