Service Department Technician

Field Service Technician

Responsible for on‑site service and startup of commercial and industrial air conditioning and refrigeration units and equipment. Provides technical support via phone or email to assist customers with troubleshooting equipment.

Note: Candidates must be at least 21 years of age and possess a valid U.S. passport or Real ‑compliant driver’s license.

• Maintain a safe and clean working environment by complying with procedures, rules, and regulations.
• Troubleshoot by observing equipment in operation and testing system operation with precision gauges and testing instruments.
• Provide troubleshooting via phone or email using customer information, schematics, and data available in RAE computer systems.
• Provide warranty data and guidelines to customers.
• Follow Service Department procedures for handling warranty and non‑warranty issues.
• Log all applicable data for service issues in the field and for departmental data logging requirements.
• Provide accurate, timely information to customers regarding field issues.
• Test lines, components, and connections for leaks.
• Dismantle malfunctioning systems and test components using electrical, mechanical, and pneumatic testing equipment.
• Adjust or replace worn or defective mechanisms and parts, and reassemble repaired systems.
• Read blueprints to determine the location, size, capacity, and type of components needed to build a refrigeration system.
• Install wiring to connect components to an electric power source.
• Perform mechanical overhauls and refrigerant reclaiming.
• Cut, bend, thread, and connect pipe to functional components of the water, power, or refrigeration system.
• Adjust valves according to specifications and charge system with the proper refrigerant by pumping the specified gas or fluid into the system.
• Estimate, order, pick up, deliver, and install materials and supplies needed to maintain equipment in good working condition.
• Install expansion and control valves using acetylene torches and wrenches.
• Mount compressor, condenser, and other components in specified locations on frames, using hand tools and acetylene welding equipment.
• Keep records of repairs and replacements made and causes of malfunctions.
• Layout reference points for installation of structural and functional components using measuring instruments.
• Fabricate and assemble structural and functional components of the refrigeration system using hand tools, power tools, and welding equipment.
• Lift and align components into position, using hoist or block and tackle.
• Drill holes and install mounting brackets and hangers into the floor and walls.
• Insulate shells and cabinets of systems.
• Travel to the job site, survey conditions, and make recommendations for action.
• Resolve product or service problems by clarifying complaints, determining root cause, selecting and explaining the best solution, and correcting the problem.
• Startup units and equipment by reviewing startup paperwork, checking for shipping or installation problems, tightening required screws, valve packing nuts, and bolts; install service gauges, check power, and engage control operation.
• Communicate with customers, contractors, engineering, and service to resolve field issues; provide service and startup information by asking and answering critical questions.
• Attend work as outlined in the Employee Handbook or as directed by supervisor.
• Complete other tasks as directed by supervisor.
• Comply with government regulations, laws, company policies, and company procedures.

Education: Associate’s Degree (two‑year college or technical school) or equivalent work experience.

Experience: Minimum three years’ experience.

Skills: Ability to use Microsoft Office applications; self‑motivated; effective oral and written communication; multitasking abilities; basic computer skills, including tape measure reading to 1/16 of an inch.

Certificates, Licenses, or Training: Valid driver’s license; EPA certification preferred.

Reports to Service Supervisor. Must accurately receive and understand supervisors’ instructions to determine if further instruction is required before attempting to complete the task. Constant…