Senior Platform Ops Engineer

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare
-perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world‑class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process.

Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.

• Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.

• Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.

• Dare to innovate:We challenge the status quo with creativity and innovation as our true north.

• Better together:We check our egos at the door. We work together, so we win together.

As a Senior Platform Operations Engineer, you will play a key role in building, operating, and evolving our Azure-based internal platform. You will design and deliver platform capabilities that enable application teams to independently deploy, manage, and scale their services using standardized, self-service solutions.

This role offers an exciting opportunity to directly impact developer experience, platform reliability, and the adoption of modern cloud practices. You will own critical platform services, mentor team members, and help drive consistency and operational excellence across our environments.

• Proven experience in cloud infrastructure, Dev Ops, or platform engineering roles with a strong focus on hands‑on delivery and ownership.
• Strong knowledge of cloud computing technologies, with experience in Microsoft Azure environments including networking, compute, and managed services.
• Experience with infrastructure as code (IaC) tools such as Terraform or Open Tofu, including developing reusable modules and patterns.
• Hands‑on experience with CI/CD pipelines, automation frameworks, and deployment tooling.
• Familiarity with containerization and orchestration technologies (e.g., Docker, Kubernetes/AKS).
• Solid understanding of observability practices, including monitoring, logging, and alerting (e.g., Azure Monitor, Application Insights).
• Strong understanding of networking, identity, and security best practices in cloud environments.
• Experience mentoring engineers and contributing to a collaborative, high‑performing team environment.
• Excellent problem‑solving skills and the ability to work effectively in a fast‑paced, evolving environment.
• Bachelor's degree in Computer Science, Engineering, or a related field; or equivalent practical experience.

• Design, implement, and operate core platform services within Azure, including landing zone components, networking, and shared infrastructure.
• Develop and maintain infrastructure as code (IaC) modules and automation to enable consistent, scalable…