Local Operations & Dispatcher

Company Description

The Armstrong Company began in 1957 as a small, family-owned moving business in Memphis and has grown into a global logistics leader. Supported by multiple generations and dedicated partners, the company has expanded from a single warehouse to a broad network serving diverse customers and markets. Armstrong is known for combining innovation with a strong commitment to service, focusing on reliable, customer-centered logistics solutions.

Team members join a company where growth, long-term relationships, and service excellence are core values. The guiding promise, “our world moves around you,” reflects Armstrong’s commitment to putting customers and communities at the center of its work.

The Local Operations Manager is a full-time, on-site role based in Broken Arrow, OK, responsible for overseeing daily moving and logistics operations. This role manages local teams, schedules, and resources to ensure efficient, safe, and timely service delivery. The Local Operations & Dispatcher manages workflow, addresses operational issues, and coordinates with drivers, warehouse staff, and customer service teams to maintain high service standards.

Responsibilities include tracking performance metrics, supporting process improvements, ensuring compliance with company policies and safety regulations, and assisting with budgeting and cost control. The role also involves building strong relationships with customers, coaching team members, and collaborating with leadership to align local operations with broader company goals.

• Operational management and logistics skills, including experience coordinating local transportation, warehousing, and scheduling.
• Build strong customer relationships.
• Opening shift.
• Team leadership and people management skills, with the ability to train, coach, and motivate staff in a fast-paced environment.
• Strong organizational and problem-solving skills, with attention to detail and the ability to prioritize multiple tasks.
• Customer service and communication skills, including the ability to address inquiries, resolve issues, and maintain positive relationships.
• Basic financial and analytical skills, such as monitoring budgets, tracking KPIs, and using data to improve operations.
• Familiarity with safety standards and regulatory requirements relevant to moving and logistics operations.
• Proficiency with common office and logistics software ( e.g., email, spreadsheets, scheduling or dispatch systems. )
• Previous experience in logistics, transportation, or operations management is strongly preferred.
• High school diploma or equivalent required; additional education in business, logistics, or a related field is beneficial.
• Ability to work on-site in Broken Arrow, OK, including occasional early, late, or weekend hours as operations require.