Service Line Coordinator

Service Line Coordinator

The Service Line Coordinator supports the operational efficiency and patient experience for a designated specialty. This role coordinates scheduling, manages patient flow, supports providers, and ensures adherence to protocols. The coordinator acts as a liaison between clinical teams, patients, and administrative staff, facilitating communication and resolving issues. Additional responsibilities include data tracking, supporting quality initiatives, and assisting with regulatory compliance

Key Responsibilities:

• Coordinate daily clinic operations and patient scheduling
• Ensure timely follow-up on test results and care coordination
• Support providers with administrative and clinical needs
• Track and report on key performance and quality metrics
• Facilitate multidisciplinary meetings and case conferences
• Assist with prior authorizations and insurance documentation
• Identify and resolve patient care gaps
• KPIs:
• Patient throughput (number of patients seen per clinic/session)
• Test result follow-up within 48 hours
• Appointment scheduling accuracy and timeliness
• Patient no-show rate (