Bilingual Front Desk Associate

Front Desk Associate

Provide general office management and work closely with Health Services Director to ensure the efficient operation of VIP Health Services department.

· Schedule, maintain, and manage all appointments for Providers.

· Re-schedule all "No Show" appointments daily.

· Cancel and reschedule all appointments when a Provider calls out.

· All patient demographic and structured data should be updated as required daily.

· Keep track of all patients waiting to be seen.

· Check client insurance status on a daily basis and update insurance status in ECW.

· Scan/ make a copy of the patient's insurance card/  their ECW chart.

· Answer all incoming calls and route them appropriately.

· Manages and controls confidential documents including personnel, in/out going correspondences, institutional and historical documents.

· Collect co-payments, prepare deposits for finance, and distribute metro cards.

· Scan all labs, and all patient documents into patients ECW account daily.

· Coordinate and order supplies necessary for department operation.

· Email all residential counselors before 3pm, and call residences/clients two days before scheduled appointments.

· General office duties, including but not limited to filing incoming correspondence, dissemination information to appropriate parties and maintaining files that contain patient's applications in accordance with office procedures.

· Ensure confidentiality of records is maintained as per regulations.

· Serve as a liaison between Health Services, and other VIP modalities and outside agencies.

· Maintain good working relationships with all staff, clients and visitors.

· Additional duties as assigned by the Clinical Director.

· Attends all meeting and annual in-services as required or mandated.

Knowledge of behavioral health services

Minimum two years related work experience

Strong organizational, communication, and interpersonal skills.

Computer Skills – Using computers and computer systems to set up functions, enter data or process information.

Documenting/Recording Information – Entering, transcribing recording, storing, and maintaining information in written or electronic form.

Fluent in Spanish