Referral Specialist

Referral Specialist

Department:
Early Intervention

Location:

NYC-ALL BOROS

Salary: $46,503.00 – $53,479.00

ONLY PERMANENT EMPLOYEES IN THE TITLE AND THOSE THAT ARE REACHABLE ON THE CLERICAL ASSOCIATE CIVIL SERVICE LIST ARE ELIGIBLE TO APPLY. Division/Program

Summary:

The Bureau of Early Intervention is a comprehensive interagency program that supports infants and children with developmental delays in their efforts to realize their full potential. It reduces the likelihood of delays among at-risk children, assists and empowers families to meet their child's and their own needs, and entitles children, regardless of race, ethnicity or income, to services through the program.

The Bureau of Early Intervention oversees provision of therapeutic services to 30,000 children ages birth to 3 years each year. At the borough level, contracted service agencies are monitored by the Regional Office.

Position Summary:

Reporting to the Referral Unit Supervisor the Referral Specialist will be part of a Centralized Referral Unit, facilitating the intake of referrals by phone and fax, assigning providers and monitor acceptance. Monitor timelines, create parent welcome letters and electronic case files, and attach relevant documents.

Job Duties and Responsibilities:

- Process Early Intervention Program referrals received via the Centralized Call Center or fax-to-email line.

- Enter referrals into an Electronic Case Management system, assign case workers, and ensure that case worker assignments are accepted.

- Follow procedures to ensure the accuracy of information entered into the system, and to avoid creating duplicate records and create electronic child case records.

- Use Microsoft Office (Outlook, Word, Excel etc.) to complete tasks and prepare emails for distribution.

- Provide clerical assistance to facilitate projects or assignments for EIP.

- Perform any other clerical/office duties, as required, and complete any other tasks as assigned by management.

Qualification Requirements A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience. Skills Requirement Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

- Ability to monitor timelines and work under pressure to meet deadlines
- Attention to detail
- Excellent computer skills and experience with Microsoft Office
- Excellent phone etiquette and customer service skills
- Excellent communication skills, both verbal and written
- Flexibility in providing other types of clerical/office assistance when needed
- Bilingual Spanish is a plus

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at (Use the "Apply for this Job" box below)..

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.