Customer Service​/HelpDesk, Customer Service Rep

Position: 0.0
Job Description

Wildlife Conservation Society

Position Description

Location:

Bronx Zoo

Department:
Rides

Title:

Team Leader

Employment Type:

Temporary

Status:
Non-Exempt

Grade Level: Hourly

Pay Rate: $19.00 per hour

Reports To:

Assistant Manager

Schedule:

Must be able to work weekends and holidays; weekday hours also available

Hours:

8:45 a.m.

- Closing

POSITION SUMMARY:

Oversee the daily operations of assigned locations to provide high quality products and superior customer service that enhances the guest's visit, and supports the mission of the Wildlife Conservation Society (WCS).

Responsibilities include but are not limited to:

* Oversee the daily operation of locations

* Ensure that all associates provide superior customer service & provide service recovery to guests

* Be responsive to needs of associates

* Follow and enforce all WCS and departmental rules and regulations

* Address and correct associates behaviors

* Ensure that all assigned locations are properly set, operated and maintained for efficient and effective guest experience

* Maintain and operate all rides and attractions safely under departmental rules and guidelines

* Maintain general knowledge of park, attractions, and amenities so as to provide superior customer service

* Perform other related duties as assigned

PERKS of Working with Us:

* Free employee access to 5 Parks: surround yourself with animals of all kinds and getting the opportunity to interact and engage with like-minded individuals

* Complimentary Parking

* Complimentary Guest Park Tickets (After 45 days)

* Company provided uniforms

* Access to online learning and tuition discounts with Monroe College

* Earned Paid Sick Time

* Employee Assistance Program

* Free Banking