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NYC Shelters - LCSW/Client Care Coordinator Supervisor
Job in
Bronx, Bronx County, New York, 10456, USA
Listed on 2026-02-19
Listing for:
SCO Family of Services
Full Time
position Listed on 2026-02-19
Job specializations:
-
Healthcare
Mental Health, Healthcare Administration
Job Description & How to Apply Below
Client Care Coordinator Supervisor
KEY RESPONSIBILITIES
- Provides clinical and administrative supervision to Client Care Coordinators to monitor performance, provides training to teach new skills and coaches to improve performance
- Utilizes management tools and database to track staff work activities including outreach, intake, assessment, service planning and delivery, referrals and linkages to community-based organizations, follow-up, collaboration with collateral contacts, documentation, confidentiality and contact standards
- Develops and implements performance improvement plans and manages progressive disciplinary process as needed
- Writes and delivers performance appraisals
- Conducts quality improvement reviews; develops and implements action plans to improve effectiveness and efficiency of staff
- Assists in the planning and implementation of operational procedures and provides program management with continuous feedback about operations
- Serves as point of contact for crisis intervention services
- Maintains clinical documentation and records that uphold all HIPAA regulations
- Collaborates with referral sources including clinical care providers and legal entities
- Reviews and addresses treatment/medication adherence issues as needed
- Utilizes multiple Electronic Health Record systems
- Develops, delivers and participates in ongoing professional trainings
- Master's Degree in social services or behavioral health related field required;
Current licensure-LCSW - Three (3) years of job-related experience supervising staff who deliver medical, mental health or substance abuse-focused services to individuals living with chronic medical and/or severe and persistent behavioral health needs
- Excellent interpersonal, organizational, writing and computer skills
- Working knowledge of medical and/or behavioral health care environments including diagnoses/assessment, clinical terminology, documentation standards and health information systems strongly preferred
- Required to work weekends, late nights, and schedule is subjected to change based on program needs
- Bilingual Spanish or French a plus
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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