Residential Aide

Residential Aide

The Residential Aide will be the primary connection between the operations staff and the clients. The residential aide will spend a large amount of time with the residents. They will spend this time helping clients who need more hands-on assistance. They will also provide insight into the current atmosphere in the facility and what the current client complaints or recommendations.

Duties and Responsibilities

• Document all residents, staff, and visitors entering and exiting the building; complete census forms, report all incidents, and log all events in the Facility Logbook.
• Facilitate new resident admissions and move-outs.
• Record all daily census reports in the CARES system.
• Generate and submit nightly rosters to funding sources.
• File all paperwork relating to shift coverage.
• Provide a professional greeting to all visitors and callers.
• Performs the day-to-day monitoring of the residents' on-site activities
• Performs hourly inspections of the facility and immediate neighborhood, and documents/reports any incidents
• Assists in the planning and organization of recreational activities, events, and outings.
• Wakes the clients as needed, provides clothing and personal care items to clients
• Ensures that the clients are out of the dormitories according to policies and procedures
• Reminds clients of their daily schedules and assists clients with their daily living skills
• Processes new client intake information and bed assignment, maintains the daily census records, and provides DHS with daily census figures.
• Secures the clients' personal property and maintains an inventory of the client's belongings
• Observe the behavior of clients, reporting any unusual behavior to the case management and clinical staff
• Oversees the shelter at night and responds to any requests from the clients who are awake
• Works collaboratively with the Program Aides/ Case Managers in providing crisis intervention in an emergency.
• Complete electronic shift summaries and incident reports
• Assists in the Cafeteria with meals being served to clients at breakfast, lunch, and dinner
• Performs other duties as assigned by the Residential Aide Supervisor or other supervisory staff

Position Requirements:

• A High School Diploma or GED required

• 1 year of experience working with homeless mentally ill adults or other special needs populations

• Excellent oral, writing, and listening skills

• Knowledge of Microsoft Office Suite, especially e-mail, Word, and Excel; computer literate.

• Bilingual or multilingual a plus

Position Scope: Responsible for providing safety and general support to assigned programs in various departments or divisions.

Problem-Solving: Problems encountered by the incumbent are straightforward and can usually be resolved using common sense or through supervisory guidance.

Knowledge: Job duties require a general familiarity with 163-IC Inc programs, services, and operations.

Fiscal Responsibility: Makes routine, relatively low-cost expenditures, as delegated by supervisor.

Contacts: The incumbent works primarily with the Shelter Director; external contacts are frequent and limited in scope.

Agency Expectations of All Employees:

Adheres to 163 rd Street Improvement Council Policies and Procedures. Acts as a role model within and outside the agency. Performs duties as workload necessitates. Attendance and Dependability:
The employee can be depended on to report to work at the scheduled time and is seldom absent from work. The employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious about assignments. Communication and Contact: the employee communicates both verbally and in writing with superiors, colleagues, and individuals inside and outside the 163 rd Street Improvement Council.

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