Head of Developer Platform

Prefer NYC, but open to US based remote candidates. Management

Will lead a small team of 3-4 people. (All remote in US.)

• Dev team that is building MMS & backend.
• Remote customer support & solutions team (integrating with Pylon)

CIO

We are the infrastructure layer enabling Tap to Pay on iPhone and Android devices, empowering platforms, Pay Facs, and ISVs to launch mobile payment solutions quickly and chants can accept payments directly on their phones without additional hardware. Our SDK integrates with leading acquirers such as Payroc, TSYS, Fiserv, and Elavon, allowing clients to go live in weeks.

We hold direct contracts with Apple as both a GSP and PSP, supporting Tap to Pay on iPhone programs and offering a white-label platform ideal for ISVs and small app developers. The company is a small but fast-growing team currently raising new funding rounds and focused on expanding via successful EMV Level 3 certifications, critical for client onboarding and market growth.

You won’t need all on day one.

• Frontend:
  React/Next.js, Type Script, Tailwind; component library (shadcn/ui).
• Mobile/SDK:
  Swift (iOS), optional Kotlin (Android later).
• Infra: AWS (ECS/Lambda), IaC (Terraform), CI/CD (Git Hub Actions), feature flags (Launch Darkly), Observability (Open Telemetry).

This role leads development of our developer tools and self-service platform. It is an external developer facing role that combines product ownership with hands on engineering. The person in this role will write code, build the platform, and eventually hire and lead a small team while using AI to keep the team lean. We currently serve large enterprise customers that require significant onboarding and support.

As the company grows, it expects to bring on many smaller customers where that level of support is not practical. To support this shift, we are prioritizing a self-service developer experience. This role will design and build the developer portal, SDKs, onboarding automation, and AI workflows that allow developers to sign up, integrate, and launch without human involvement. The position starts as a hands on individual contributor responsible for shipping an MVP and owning the developer platform.

Over time, the person will hire a small team and set the technical foundation for the developer ecosystem.

• Dev Portal & Identity: orgs/projects, SSO, API keys, environments (sandbox/cert/prod), usage & billing surfaces.
• SDKs & Starters: iOS SDK (Swift Package), “Hello World” sample app, backend token-service templates (Node/Go).
• Automation & Agents (MVP):
  • Onboarding Copilot (NBAs, pre-filled configs)
  • Token Service Verifier (JWT fuzz/boundary tests)
  • Integration Orchestrator (one-click end-to-end tests)
  • App Store Lint Agent (entitlements/copy checks)
• Observability & Reliability: launch dashboard, prepare latency/error heatmaps, incident hooks (Slack/Pager Duty).
• Internal Apple Ops Interface (PSP-only): surface status/milestones while our ops run KEKs/TPIDs/certs behind the scenes.
• Docs/Dev Rel Surfaces: quick starts, cookbooks, Postman collections, code snippets, “why it failed & how to fix” UX.

• Own architecture and delivery of the developer platform end to end (frontend, backend, auth, data model, CI/CD).
• Define schemas and allow lists for agent actions; enforce security, privacy, and auditability.
• Partner with Payments Platform (HSM/translate) to ensure encrypted payload tests and token flows are bulletproof.
• Collaborate with Ops to abstract Apple workflows (PSP-side) cleanly into portal milestones.
• Establish success metrics (activation, automation %, reliability) and improve them sprint over sprint.
• Build and mentor a small, senior, cross‑functional team; set code quality, testing, and documentation standards.

• ≤ 60 minutes median to “Hello World” from sign‑up.
• ≥ 70% of production requests auto‑approved via automated checks (no human tickets).
• P95 prepare() < 700 ms; prepare failure < 0.3% in production.
• App Store rejections attributable to our SDK = 0.
• Tickets < 2 per 1k terminals;
  Concierge resolves ≥ 70% without escalation.