Back To School​/Ramp Up Project - Level 2 Desktop Support

Location: The Bronx

IT Support Technician

Overview

We are seeking experienced IT Support Technicians to join a fast-paced Customer Care team supporting a large-scale technology onboarding and support initiative. This role is ideal for candidates who enjoy troubleshooting technical issues, providing exceptional customer service, and working directly with end users in a high-volume support environment.
The selected candidates will help support faculty, staff, and students by resolving hardware, software, and connectivity issues while ensuring a smooth technology experience during a critical peak support period.

Key Responsibilities

• Provide Tier 1 technical support through phone, email, walk-up, and ticketing system requests.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Support Windows and macOS operating systems.
• Assist with password resets, account access issues, and Active Directory-related requests.
• Diagnose and resolve Wi-Fi, network connectivity, and printer issues.
• Support desktops, laptops, mobile devices, tablets, and Apple products.
• Document incidents, requests, and resolutions within the ticketing system.
• Deliver outstanding customer service while interacting with end users in a professional manner.
• Escalate complex issues as needed and collaborate with IT team members to ensure timely resolution.

Required Qualifications

• Minimum 2+ years of IT support experience, including both remote support and hands-on break/fix troubleshooting.
• Experience supporting:
  • Windows 10/11
  • Windows 7
  • macOS
  • Microsoft 365
  • Google Workspace (G Suite)
• Experience supporting:
  • Apple devices
  • Windows-based computers
  • Mobile devices and tablets
• Experience using ticketing systems such as Service Now or similar ITSM tools.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and end-user support experience.
• Strong verbal and written communication skills.

Preferred Qualifications

• Experience supporting higher education, schools, or academic environments.
• Active Directory administration experience.
• Previous experience working in a high-volume service desk or help desk environment.

Schedule

This position requires flexibility to support varying shifts during a peak support period.

• Initial schedule:
  Monday through Friday, standard business hours.
• Future schedules may include extended hours and Saturday coverage.
• Candidates must be available to work flexible shifts between 7:00 AM and 10:00 PM as needed.

Work Environment

• Onsite position, five days per week.
• Collaborative Customer Care team environment.
• Fast-paced, customer-focused support setting.

What You'll Gain

• Opportunity to work in an enterprise-level IT support environment.
• Exposure to a wide range of technologies, devices, and end-user support scenarios.
• Potential for long-term opportunities based on performance and business needs.

Keywords: IT Support, Help Desk, Desktop Support, Service Desk, Windows Support, macOS Support, Microsoft 365, Google Workspace, Troubleshooting, Customer Service, Active Directory, Service Now, Technical Support.
Job Type & Location
This is a Contract position based out of Bronx, NY.
Pay and Benefits
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Bronx,NY.
Final date to receive applications
This position is anticipated to close on Jul 29, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of…