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Customer Care Supervisor
Job in
Bronx, Bronx County, New York, 10400, USA
Listed on 2026-03-05
Listing for:
Virtual Vocations Inc
Full Time
position Listed on 2026-03-05
Job specializations:
-
Management
Risk Manager/Analyst
Job Description & How to Apply Below
Key Responsibilities:
Oversee daily claim workflows ensuring accuracy, timeliness, and compliance within required SLAs Own team performance metrics and translate results into actionable plans Coach and develop team members through regular performance management and audits
Qualifications:
Minimum of 5 years experience in claims management or contact center operations Experience managing remote agents and both voice and written channels Strong analytical skills with the ability to interpret data for decision-making Proficiency in data and reporting tools such as Google Suite and Excel Ability to thrive in a fast-paced, dynamic environment
Position Requirements
5+ Years
work experience
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