Assistant Vice President, Programs A&F

Assistant Vice President of Single Adult and Family Programs

The Assistant Vice President of Single Adult and Family Programs provide leadership, direction, and management to Shelter Programs to ensure compliance with all legal, regulatory, and contractual requirements. Provides leadership and direction to Program Directors and shelter leadership teams to ensure the development of strong, cohesive program service teams that sustain and support the vision and mission of the organization through the achievement of organizational goals and quality client outcomes.

• Organizational Development:
• Participates in the framing of the vision and direction of current and future programming for the organization in keeping with the organization's strategic goals and objectives.
• Participates in the development and implementation of new shelter and housing programs.
• Establishes and measures organizational performance against goals to ensure constituents receive quality services and support.
• Initiates, develops, and revises policies and procedures to support operational efficiency and regulatory compliance across shelter programs.
• Contract and Program Management:
• Develops and maintains strong collaborative relationships with DHS leaderships with DHS leadership within the single adult division and Families with Children Division.
• Manages and oversees assigned Single Adult and Family Shelter Programs.
• Leads Program Directors and shelter leadership teams in developing strategies to ensure programs meet regulatory compliance requirements and DHS contractual obligations.
• Oversees program operations to ensure delivery of trauma-informed, client-centered services that support housing stability and independent living.
• Collaborates with the AVP of Facility Operations to ensure facilities operate in compliance with ECB, DOB, FDNY, DOHMH, ACS and other applicable regulations.
• Supports programs in maintaining safe, structured, and service-focused shelter environments.
• Contributes to the overall success of the organization by performing all other duties and responsibilities as assigned by supervisor or designee, and being able to pivot with ever-changing priorities and newly added job-related responsibilities that arise based on business changes, needs, and demands.
• Financial Management:
• Supports Program Directors in the development of annual operating budgets and recommends priorities during the budget planning process.
• Collaborates with Program Directors to ensure programs operate within approved budgets.
• Collaborates with the AVP of Facility Operations and Program Directors to ensure programs maintain targeted occupancy and utilization rates in accordance with contractual expectations.
• Monitors program expenditures and identifies operational efficiencies while maintaining quality service delivery.
• Metrics & Performance Management:
• Collaborates with Program Directors in the development of annual program goals and targets that support the mission and vision of the organization.
• Monitors program performance against goals and supports leadership teams in developing strategies to achieve desired outcomes.
• Collaborates with Program Directors in developing strategies to ensure programs meet or exceed DHS and OTDA performance metrics, including placement outcomes, housing stability, client engagement, and incident management.
• Reviews operational and programmatic data to identify trends, barriers, and opportunities for improvement.
• Continuous Quality Improvement (CQI):
• Collaborates with the Director of Quality Assurance and Program Directors in developing processes and monitoring tools to ensure programs meet or exceed governmental and funder compliance standards.
• Collaborates with Program Directors and the Director of Quality Assurance in reviewing data to identify trends and patterns that inform organizational planning and program development.
• Participates in internal audits and the development of corrective action plans.
• Reviews OTDA, DHS, and other regulatory audits and participates in the development and monitoring of corrective action plans.
• Leads and/or participates in CQI committees, operational reviews, and…