Care Center Assistant Manager

Care Center Assistant Manager

The working schedule for this position is Tuesday - Saturday with varying hours. One weekend day is required.

ACC is one of the nation's largest open-admission animal shelters, whose mission is to End Animal Homelessness in NYC. We touch the lives of nearly 20,000 animals each year. ACC is more than an animal shelter; we are a resource to the community, always seeking ways to keep the human-animal bond intact. With a 90% placement rate, our progressive, life-saving initiatives contribute to the successful placement of our animals.

We strive to find loving homes for homeless and abandoned cats, dogs, guinea pigs and rabbits, both by adopting animals directly to the public and by partnering with more than 200 dedicated animal placement organizations (our New Hope partners). We also help keep NYC communities safe and rescue animals in need, responding to emergencies that involve animals as well as keeping our doors open 24/7 for people and animals in need.

The Care Center Assistant Manager oversees the daily operations, facility maintenance, and pathway planning for the care center while leading a team of up to (40) Animal Care Staff. This role directly assists the Care Center Manager and ensures staff accountability through clear communication, training, and performance management. Key responsibilities include advancing animal welfare initiatives, maximizing enrichment programs, and collaborating cross-departmentally to foster a Fear Free shelter environment.

The ideal candidate is a self-motivated leader with animal shelter experience, comprehensive husbandry knowledge, and a passion for staff development.

• High School Diploma or GED required.
• Must have previous supervisory experience and at least 2 years of experience in leadership capacity, as well as at least 2 years of experience working in animal welfare.
• Excellent verbal and written communication skills as well as conflict resolution skills.
• Demonstrated leadership and team-building qualities.
• Ability to interact with animals in a calm and non-threatening manner.
• Working knowledge of Outlook, Excel, PowerPoint and Microsoft applications, plus ability to learn new computer programs.
• Must be able to lift a minimum of 50 lbs.

ACC values work/life balance and offers a generous paid-time-off (PTO) package that includes vacation time, birthdays off, personal days and sick pay. We also value physical and mental health by offering a great open access Cigna medical, dental and vision insurance at a low premium to our employees as well as 401K and Pension, Life Insurance. We also have on-the-job training for 2-4 weeks, periodic all staff trainings to include safety, DEI, cross training, and other growth opportunities.

Because ACC is a nonprofit, employees may be eligible for loan forgiveness, cancellation, and/or consolidation under the Public Service Loan Forgiveness program (PSLF). Created under the College Cost Reduction and Access Act of 2007, PSLF allows borrowers who work full time for nonprofits and government agencies to have their outstanding debt forgiven tax-free on Federal Direct Loans, after making 120 qualifying monthly payments under a qualifying repayment plan.

• Providing direct leadership to a large team managing schedules, setting team goals, hiring, training, and evaluating performances and processes to improve daily activities.
• Maintaining workplace safety, legal compliance, ensuring standards are being met and guidelines are followed. Assisting in implementation and holding staff accountable to current and new protocols and procedures.
• Providing direct support to Care Center Manager in tracking inventory, supply orders, timecards, and creating innovative solutions as things arise in the Care Center.

• Directly supervise staff. This includes, but is not limited to, setting their work schedule; providing training, resources and support; establishing goals and objectives; and providing frequent feedback regarding their work performance.
• Assist Care Center Manager in cultivating a positive work environment that fosters professional…