Shift supervisor, Management

Shift Supervisor (PM)

Founded as an orphanage in 1831, Rising Ground has been at the forefront of evolving community needs. Driven by the belief that each of us can thrive when life has hope and opportunity, Rising Ground provides caring support and proven paths to positive change, helping children, adults, and families rise above adversity, and each year, Rising Ground is a positive force in the lives of more than 72,000 individuals annually.

We do this through 101 programs across 138 sites, throughout New York City and Westchester. Our strong belief and commitment to diversity is shown not just through our work with supported persons but is integral to the building of a strong staff that reflects the communities we serve. Rising Ground is headquartered in New York City.

The Shift Supervisor (PM) provides on-site operational leadership within the RTC's scattered site model, assuming key administrative and safety oversight responsibilities during assigned shifts. This role ensures safe, structured, and therapeutic program operations while supervising staff and supporting youth. The Shift Supervisor serves as the highest-level on-site leader and is responsible for crisis response, staffing coordination, and regulatory compliance.

Must obtain Therapeutic Crisis Intervention (TCI) Trainer certification within six (6) months of hire; registration required upon hire.

1. Operational and Administrative Oversight:

• Serve as the on-site leadership point person during assigned shifts.
• Monitor and adjust staffing across sites to maintain required supervision ratios and ensure continuity of care.
• Ensure accurate timekeeping, staff sign-in/out, and shift-to-shift communication
• Maintain timely and accurate documentation, including incident reports, logbooks, census, and missing person records
• Oversee implementation of AWOL/missing person protocols and high-risk procedures
• Notify leadership of critical incidents in accordance with agency and regulatory requirements
• Coordinate required daily, overnight, and weekend reporting
• Serve as liaison to emergency services and external stakeholders
• Oversee transportation coordination, including vehicle usage and logs
• Coordinate 24-hour and weekend reporting as required.

2. Crisis Leadership & Safety Management:

• Lead crisis response efforts and deploy staff as needed
• Ensure adherence to TCI protocols and confirm follow-up after restraints
• Review incident documentation for accuracy and completeness
• Support post-crisis debriefing and restoration of program routine
• Maintain a safe, orderly, and therapeutic environment, including routine safety checks

3. Direct Youth Care & Program Implementation:

• Supervise and coach Childcare Workers during assigned shifts Reinforce trauma-informed, strengths-based practices and professional boundaries
• Support onboarding and training of new staff
• Escort and supervise youth in daily routines, recreation, and therapeutic activities, including transportation as needed
• Support youth in activities of daily living (ADLs)
• Implement PBIS practices and model ROAR values (Respect, On Task, Act Safely, Be Responsible)

4. Team Leadership & Supervision:

• Address and escalate staff performance or conduct concerns as needed
• Support consistent program structure, communication, and service delivery across sites
• Utilize TCI Trainer certification to provide coaching and facilitate TCI-based training for RTC staff as needed, with a focus on supporting staff on assigned shifts.
• Provide monthly individual and group supervision to assigned staff, including coaching, performance feedback, and documentation in accordance with agency standards.

· High School Diploma or GED required

· Minimum 5 years' experience in residential treatment, special education, or similar setting

· At least 2 years in a supervisory or leadership role

· Experience working with youth with behavioral, emotional, or developmental needs

· Strong knowledge of applicable regulations and best practices

· Excellent communication, leadership, and crisis management skills

· Valid driver's license with a safe driving record required

This job description is not intended to be a…