Outreach Executive

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Description

Company: Oak Street Health

Title: Outreach Executive I

Location: Various

Role

Description:

The Outreach Executive (OE) is responsible for developing relationships with members of the community to engage Medicare seniors with Oak Street Health. Outreach Executives should be engaging Medicare seniors with the goal of having those individuals become patients of Oak Street Health.

Outreach Executives will work very closely with their Outreach Managers, Outreach Directors, and Community Relationship Managers to help drive new patient growth locally in their assigned territory.

Check out this for a sneak peek into the life of an Oak Street Outreach Executive!

Core Responsibilities:

• Sales

  • Generating leads by effectively engaging Medicare senior community through event execution and local community outreach

  • Maintaining internal sales system knowledge and marketing programs by attending scheduled meetings to learn about new updates on services, work streams, and initiatives

  • Prospecting and cold calling to prospects & new leads assigned to you. Additional new channels of leads that are assigned to you may come from:

    • Leads driven through Digital channels

    • Leads generated by other Outreach Executives

  • Nurturing prospective patients and prospect for new patients with an ambitious mentality via email, phone, and networking

  • Collaborating with your Community Relationship Manager (CRM), other OEs, and your Outreach Manager/Outreach Director to drive lead generation with local community members or Insurance Agents (IAs)

• Relationship Management

  • Maintaining consistent touchpoints with prospects to continuously engage prospects to drive new patient growth in assigned territory

  • Capture and record customer information and sales activity into customer relationship management (CRM) system and other business systems

  • Acting as point of contact for both the clinical team/center team if center staff have any questions about the patient

  • Resolving any concerns & complaints new prospects & patients may have about Oak Street Health by working with prospect to understand the concern or directing the prospect or patient to another Oak Street employee

  • Other duties as assigned

What we're looking for:

• Ability to quickly connect and influence the right people

• Comfortable with navigating external barriers to create a positive experience

• Ability to manage priorities simultaneously

• Team player and contributor to the overall effectiveness of the team

• Sales and/or healthcare experience a plus

• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)

• US work authorization

• Someone who embodies being "Oaky"

What does being "Oaky" look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to "Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move!

With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody "Oaky" values and passion for our mission.

Oak Street Health Benefits:

• Mission-focused career impacting change and measurably improving health outcomes for medicare patients

• Paid vacation, sick time, and investment/retirement 401K match options

• Health insurance, vision, and dental benefits

• Opportunities for leadership…