Residential Aide - Tier II

Residential Aide
- Tier II

East Tremont (Bronx) - Bronx, NY 10457

Salary Range $20.19 - $20.19 Hourly Position Type Full Time Education Level High School/GED Category Nonprofit
- Social Services

Title:

Residential Aide
- Tier 2

Location:

New York Metropolitan Area

Reports to:

Director of Operations & Security

Pay Range: $20.19 - $20.19 per hour (effective $36,750 - $36,750 per year)

Classification:
Non-Exempt

Employment Type:

Full-time (35 hour per week)

Role

Summary:

We are seeking a dedicated Residential Aide to ensure the safety, security, and well-being of both staff and clients at our work site. The Residential Aide will play a crucial role in maintaining a secure environment by enforcing house rules and operational procedures.

Primary Job Responsibilities/Duties:

The Residential Aide will be responsible for, but not limited to:

• Train and mentor new Residential Aides, sharing expertise and best practices in security protocols, resident interactions, and administrative tasks.
• Proactively identify opportunities for process improvements within the security department, proposing and implementing solutions to enhance efficiency and effectiveness.
• Act as a point of contact during emergency situations, such as fire drills or facility evacuations, and coordinate security-related responses.
• Diligently monitor clients, units, dorms, and facility to ensure the safety and security of each resident.
• Enforce shelter policies and follow staff policies and procedures.
• Perform essential administrative tasks, including maintaining detailed communication logs, documenting resident activities, behaviors, and engagement.
• Provide assistance to clients, addressing questions, and promptly resolving any arising issues.
• Thoroughly inspect all items entering the facility to guarantee the safety of clients and staff.
• Monitor video footage of common areas such as hallways, staircases, and lounges.
• Strictly adhere to safety, health, and fire hazard guidelines, organizational policies, and procedures, as well as the mission and values of the organization.
• Conduct regular hourly rounds of the facility.
• Report any immediate safety hazards promptly to appropriate supervisory or maintenance personnel.
• Collaborate with security personnel to ensure the safety of both staff and residents in the program.
• Prepare units for vacancies, including emptying, cleaning, and properly tagging client belongings when necessary.
• Document all incident details, participants, actions taken, and outcomes accurately.
• Flexibility in scheduling, including the possibility of working evenings, weekends, and holidays as needed.

Physical Requirements:

• Ability to walk, stand, kneel, crouch, and bend over.
• Ability to lift, reach, and handle objects weighing up to 25 pounds.
• Ability to sit at a desk and work on a computer for prolonged periods.
• Ability to travel to different locations within New York City, as needed.

Work Environment / Schedule Requirements:

• Staff must continue working past their shift unless relieved by another staff member or authorized to leave by a supervisor. Ability to sit at a desk and work on a computer for prolonged periods.
• May be required to work on or during evenings, weekends, and holidays.

Qualifications:

• High School Diploma / General Educational Development Diploma, or equivalent combination of education and experience.
• At least (1) year of experience, preferably in a residential facility.
• NYS Security License preferred.
• F-02 Certificate of Fitness for Fire Guard for Shelters (required before expiration of probation), or
• F-80 Certificate of Fitness for Coordinator of Fire Safety and Alarm Systems in Homeless Shelters.
• Food Protection Certification (required before expiration of probation).
• CPR/First Aid Certification (required before…