Assistant Program Director

Bronx Works Program Manager

Bronx Works helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.

Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention.

Bronx Works provides permanent supportive housing with an array of social services to more than 400 formerly chronically unhoused individuals and families throughout the Bronx. We strive to break the cycle of homelessness with personalized, wraparound support, empowering individuals and families to rebuild their lives with stability, dignity, and hope.

The Brook permanently houses 189 residents; the majority are formerly street homeless and have serious mental health and medical conditions (including HIV/AIDS) and substance misuse challenges. Our program mission is to help formerly chronically homeless individuals transition into permanent housing with supportive services. Bronx Works at The Brook provides a high level of support to its employees through regular supervision, rounds, on-site trainings, and staff meetings.

• Master's degree in social work, mental health counseling, or related field required
• Minimum of three years' program experience
• Proficiency in modern business communications including personal computers, electronic mail, voicemail, and copier equipment.

• Provide direct services to clients
• Maintain case records and statistics for program
• Assist the program director in recruiting and training direct service staff
• Administer personnel policies and procedures under the guidance of the program director
• Hold monthly supervision meetings with staff supervised
• Develop regular communication with contract managers for programs supervised, act as liaison with funding sources
• Ensure all programs meet contractual goals and reporting requirements
• Monitor program progress and submit all required reports to funding sources, including government and private sources
• Submit internal progress reports monthly, or more frequently as required
• Prepare proposals for the development, expansion and continuation of programs in coordination with Department Director and the Program Director
• Monitor staff performance, including performing case reviews and structured observations
• Participate in, and encourage staff to become involved in, agency events
• Act as liaison with the community including the area community district
• Perform additional duties as assigned

• Provide Clinical Supervisor to Case Managers and Social Workers
• Serve as a the clinical liaison for onsite medical and psychiatric providers
• Oversee HASA Case Conferences
• Provide administrative support in regards to maintaining program compliance
• Assist with training and recruitment of staff
• Review all Housing Applications and assess for client service needs prior to moving
• Maintain case records and statistics for program with the goal of analyzing trends and improving service delivery
• Administer personnel policies and procedures under the guidance of the program director
• Ensure all programs meet contractual goals and reporting requirements
• Submit internal progress reports on a monthly basis, or more frequently as required
• Monitor staff performance, including performing case reviews and structured observations
• Participate in, and encourage staff to become involved in agency events
• Act as liaison with the community, including the area community district and board
• Act as liaison with medical clinic staff on and off-site
• Coordinate clinical services for tenants including discharge planning and hospitalizations in collaboration with team leaders
• Provide clinical leadership and collaborate with the Program Director to ensure program compliance with DOHMH and HRA contracts
• Provide direct client care including psychotherapy, diagnosis, and assessment-based treatment planning with tenants who have more intense psychiatric and behavioral health needs
• Collaborate with tenants to develop an individualized service plan within 30 days of admission into the program
• Provide conflict resolution, crisis intervention and crisis de-escalation to all tenants
• Assess and assist tenants in navigating and accessing services and resources to gain financial self-sufficiency
• Assess and assist clients in accessing community based activities of interest
• Assist in monitoring and our medication monitoring program
• Facilitate groups and workshops with an emphasis on behavioral health needs
• Actively engage clients who is absent or stops participating in services by conducting appropriate outreach based on the resident's needs, to maintain continuity of services
• Ensure…