Case Manager Supervisor

Senior Case Manager

The senior case manager will lead and support shelter case management services that maximize safety, connect residents to needed services and support. The senior case manager supervises case managers to ensure standards are met and discusses solutions to resident barriers.

• Supervise and serve as mentor to case managers; promote their professional development.
• Work with team to ensure building standards are met and participate in wellness checks and unit inspections follow up.
• Participate and facilitate interdisciplinary team meetings to discuss and overcome resident barriers.
• Conduct comprehensive client assessments to collect functional, environmental, psycho-social, educational, and health information as appropriate to develop and create a cost effective care plan.
• Develop support systems to meet client needs by identifying and coordinating a variety of available services.
• Evaluate client risk and assess need for immediate intervention.
• Develop, prepare and present training and educational programs/workshops.
• Responsible for monthly file audits to ensure compliance and the creation of corrective action plans to produce desired outcomes.
• Interpret and explain DHS regulations and service programs to clients.
• Provide supportive counseling and advocacy for clients.
• Determine quality and effectiveness of services provided and if necessary, develop and implement new processes and procedures.
• Build and maintain positive working relationships with staff and clients.
• Plan, develop, and implement case treatment process.
• Analyze situations and determine proper course of action by making decisions and utilizing independent judgement.
• Maintain records and prepare clear, concise, and complete reports.
• On a continuous basis know signs and symptoms of mental illness; understand cultural influences on behavior; identify need for services, problem solve to assess needs of clients; observe family interactions for assessment purposes; and explain regulations and findings to clients and families.
• Work with various cultural and ethnic groups in a tactful and effective manner.
• Perform other duties and tasks as assigned and attend meetings trainings and workshops as required.

• Bachelor degree in human/social services, psychology, or related field, required (master degree in social worker, preferred)
• Minimum of five (5) years' experience working with homeless and/or low and mixed-income population
• Specialty in substance abuse and mental health issues
• Knowledge of crisis prevention, intervention and resolution techniques, match such techniques to particular circumstances and individuals