Shift Supervisor​/Senior Residential Aide

Shift Supervisor

Created in 1966, the 163rd Street Improvement Council, Inc. (or the Council, as we like to call it) involved itself in the fight against community deprivation of resources in the South Bronx. Determined to make a difference in the lives of the residents, the Council began to create affordable housing in the community.

The 163rd Street Improvement Council operates homeless shelters funded by New York City's Department of Homeless Services. Each shelter offers clients a supportive, structured, therapeutic, safe, and drug-free facility. Homeless (often mentally ill and substance-abusing) men and women are provided with comprehensive services to stabilize their condition and successfully transition into permanent and/or supported housing. Sedgwick Emergency Shelter is in the Bronx.

Under the direction of the Director of Operations, the Shift Supervisor is responsible for the oversight and supervision of all Residential Aides and Security.

This is a full-time shift position. Staff may be asked to adjust their work schedule depending on the operational needs of the site.

Residential Aide Duties

• Complete intakes for new clients and provide orientation to the facility and DHS rules and regulations.
• Collect and make copies of client identification and other documents necessary during initial intake.
• Maintain required documentation in case records in writing and computer databases (CARES) and update the client's records in accordance with governmental and agency policy.
• Perform hourly area inspections to ensure that shelter rules are adhered to.
• Performs the day-to-day monitoring of the residents' on-site activities.
• Performs inspections of the facility and immediate neighborhood, and documents/reports any incidents.
• Monitor sitting areas, laundry rooms, and the cafeteria to ensure all clients are adhering to shelter rules
• Assists in the planning and organization of recreational activities, events, and outings.
• Assist clients in daily living skills; wake the clients as needed, provide clothing and personal care items to client.
• Ensures that the clients' records are out of the units in accordance with governmental and agency policy.
• Secure the clients' personal property and maintain a detailed inventory of the clients' belongings.
• Observe the behavior of clients, reporting any unusual behavior to the case management and clinical staff.
• Attend and participate in all required agency meetings: staff meetings, house meetings, in-service training, and weekly/bi-weekly case review
• Assists in the Cafeteria with meals being served to clients at breakfast, lunch, and dinner
• Performs other duties as assigned by the Residential Aide Supervisor or other supervisory staff.

Supervisory Duties

• Orientation of all new Residential Aides to the facility.
• Assist the Director of Operations with shelter operational tasks, including meal service, security, bed signing procedures, supply issuance, property storage, unit inspections, facility inspections, incident submission, shift reports, incident reporting, etc.
• Supervise a team of Residential Aides and Security to ensure safe and efficient provision of services to all clients.
• Ensure proper communication of all critical information at shift change with incoming Residential Aides and Security Staff.
• Schedule daily assignments for Residential Aide and Security Staff and monitor their performance.
• Arrange for coverage for unscheduled absences and unexpected situations.
• Conduct and document supervision of all direct reports.
• Lead subordinates in Safe Crisis Management techniques and other crisis management models.
• Complete incident reports and reports to DHS and/or 163rd Council Supervisors as per Incident policies.
• Ensure appropriate processing of new and returning clients, submit to DHS for approval and bed assignment.
• Oversee bed sign-ins, curfew checks, and vacancy reporting in CARES.
• Maintain a timely, effective, and cordial working relationship with DHS Vacancy Control.
• Supervise staff in packing, storing, and tracking of client belongings in the absence of clients.
• Oversee bed moves and unit searches in the direction of the Supervisors.
• Record and respond to client issues and…