Eligibility And Support Services Coordinator

ELIGIBILITY AND SUPPORT SERVICES COORDINATOR

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

The HIV/AIDS Services Administration (HASA) is the primary mechanism within the Human Resources Administration (HRA) which expedites access to essential benefits such as medical, social, financial, and vocational programs to more than 32,000 individuals living with HIV, as well as 8,000+ affected families. The HIV/AIDS Services Administration (HASA) provides access to benefits and services to one of New York City's most vulnerable populations low-income New Yorkers diagnosed with HIV or AIDS.

Among the services provided are intensive case management, direct linkages to Cash Assistance, Medicaid, Supplemental Nutrition Assistance Program (SNAP), Long Term Care. Homemaking, access to emergency housing and permanent housing. In meeting that goal, approximately 1,100 HASA employees serve over 33,000 clients, including 2,500 families. Due to advances in health care, the lives of persons diagnosed with HIV have improved dramatically over the years.

The HASA program has changed to meet the evolving needs of its clients. Over the course of the past ten years the priorities for HASA and its clients have included maximizing access to health care and improving the quality and availability of emergency or non-emergency housing. Many clients also express the desire to enter or return to the workplace. HASA provides interested clients with access to vocational services on a voluntary basis.

With the help of counselors to identify barriers to employment, clients can select vocational goals and receive needed support. HASA is committed to a high quality of service provision that is individualized, efficient and effective. HASA provides intensive case management, rental assistance, emergency and permanent supportive housing, and assistance with applying for public benefits and services including Medicaid, food stamps, and cash assistance.

HASA also provides vocational services that prepare clients for employment. With counselors to help identify barriers to employment, clients can select vocational goals and receive support. Other HASA services include home care and homemaking services, mental health and substance use screening and treatment referrals, transportation assistance, referrals to community-based organizations, and SSI or SSD application and appeal.

Under the direct supervision of the Senior Center Director the Eligibility & Support Services Coordinator /PAA (III) will play a critical role in promoting the continued wellbeing of clients living with HIV and their family members by providing administrative and technical support for all matters related to program eligibility and benefits, hence freeing up time for the Center Directors team to devote themselves exclusively to client services.

HIV/AIDS Services Administration (HASA) is recruiting one (1) Principal Administrative Associate III to function as an Eligibility and Support Services Coordinator, who will:

• Provide necessary support, resources, and technical assistance to all staff to ensure efficient service delivery to clients;
  Ensure adequate coverage is available at all times for all units;
  Supervise the Senior Eligibility Supervisors (PAA Il), the Office Manager and clerical staff to ensure their satisfactory performance at all levels, including D&C, Control, Reception, stock rooms, mailroom, work units, and related areas;
  Ensure regular stock room inventory and supply requisition/distribution;
• Ensure availability of working equipment and systems, printing paper, drinking water, forms, sufficient Metro Cards,…