Director of Social Services (LCSW​/LMSW

Director of Social Services (LCSW/LMSW)

Our healthcare staffing team is seeking an experienced Licensed Clinical Social Worker (LCSW) to serve as the Director of Social Services for a Family Shelter in the Bronx. This is an outstanding contract-to-hire leadership opportunity for a passionate clinician who thrives in a fast-paced environment and is committed to supporting families experiencing homelessness. As the Director of Social Services, you will oversee the day-to-day operations of the social services department, provide clinical leadership and supervision to staff, ensure regulatory compliance, and collaborate with shelter leadership to deliver high-quality, trauma-informed services that help families achieve stability and independence.

Leadership & Team Management:

• Lead, mentor, and supervise a multidisciplinary social services team, including Social Workers, Case Managers, Recreational staff, and interns.

• Conduct weekly supervision, coaching, and performance evaluations.

• Foster a collaborative, supportive, and accountable team culture.

• Recruit, interview, onboard, and support new team members alongside program leadership.

• Coordinate staff schedules, approve timecards, and assist with daily departmental operations.

Clinical Oversight:

• Provide clinical guidance and consultation on complex participant cases.

• Conduct case conferences and support staff with crisis intervention and problem-solving.

• Review and approve assessments, service plans, progress notes, and case documentation.

• Ensure documentation meets agency, funding, and regulatory standards.

• Audit participant records to maintain compliance and quality of care.

Program Operations:

• Monitor program outcomes and prepare monthly reports, statistics, and other required documentation.

• Participate in incident reviews and oversee follow-up actions.

• Partner with leadership to improve service delivery and operational effectiveness.

• Build and maintain relationships with community agencies and referral partners.

• Collaborate with program staff to coordinate educational workshops, family programming, and recreational activities.

Participant Support:

• Provide clinical assessments and crisis intervention when needed.

• Serve as a resource for participants, staff, and community partners.

• Promote trauma-informed, strengths-based, and person-centered services for families experiencing homelessness.

Qualifications:

Required:

• Active New York State Licensed Social Worker (LCSW/LMSW)

• Master's Degree in Social Work (MSW)

• Minimum 2 years of supervisory experience in social services, behavioral health, shelter services, supportive housing, or a related setting

• Strong leadership, coaching, and team development experience

• Experience providing clinical supervision and case consultation

• Knowledge of trauma-informed care and crisis intervention

Preferred:

• Experience working with families experiencing homelessness

• Experience with mental health, substance use disorders, domestic violence, HIV/AIDS, child welfare, or public benefits

• Bilingual in Spanish preferred

• Experience with the CARES system is a plus

Skills You'll Bring:

• Strong clinical judgment and leadership abilities

• Excellent communication and interpersonal skills

• Ability to manage multiple priorities in a dynamic environment

• Exceptional organizational and documentation skills

• Experience with quality assurance, audits, and regulatory compliance

• Microsoft Office proficiency (Word and Excel)

• Knowledge of HIPAA and confidentiality standards

Why Join This Opportunity:

• Contract-to-hire opportunity with long-term career potential

• Competitive compensation

• Monday–Friday schedule with flexible start times

• Leadership role with the opportunity to mentor and develop a dedicated clinical team

• Meaningful work supporting families experiencing homelessness

• Collaborative and mission-driven work environment

• Opportunity to make a lasting impact in the Bronx community