Program Coordinator - HPD

Program Coordinator

The Program Coordinator (PC) provides programmatic and clinical leadership for the Bronx affordable and supportive housing program. The PC is responsible for ensuring regulatory compliance, supervising case management staff, maintaining high-quality resident-centered services, and supporting housing stability outcomes. The role balances clinical oversight, staff supervision, quality assurance, and operational coordination in alignment with Housing Works' mission, values, and applicable funder requirements.

Primary:

• Provide leadership and oversight of all programmatic and clinical operations to ensure compliance with applicable funder regulations, agency policies, and best practices in supportive housing.

Secondary:

• Provide documented supervision and professional development to Housing Case Managers and related program staff.

Key Performance Indicators (KPIs):

• Supervision:
  Provide documented weekly supervision with direct reports.
• Compliance: 100% of assessments, reassessments, and service plans reviewed and approved within the first 30 days of the residents' occupancy, with updates completed in accordance with funder requirements.
• Client Rent Responsibilities:
  Review all monthly rent reports within five (5) business days, complete and document follow-up for 100% of missed rent cases and initiate a multidisciplinary case conference for residents with three (3) consecutive months of unpaid rent.

Other functions that may be required with this position include:

• Provide leadership in crisis intervention and direct resident support as needed, especially around promoting housing stability and safety.
• Represent the program at interdisciplinary meetings, treatment planning sessions, and related events.
• Ensure timely completion of resident assessments and service plans within 30 days of admission, with updates completed in accordance with funder requirements.
• Serve as the primary point of contact for funders during scheduled site visits, audits, and program reviews.
• Coordinate internal data collection and collaborate across teams to ensure comprehensive and high-quality reporting.
• Prepare materials and presentations for funder meetings and site visits.
• Maintain program occupancy at or above 95% by actively managing vacancies and ensuring timely unit turnover.
• Lead vacancy tracking and coordinate with intake and referral sources to ensure consistent unit fill.
• Facilitate quarterly community meetings and support an active Resident Advisory Board.
• Complete required internal activity forms and maintain accurate resident records for admissions, income updates, and discharges.
• Support recruitment of staff, including interviewing, making hiring recommendations, and identifying training needs to implement capacity building initiatives.
• Provide structure and accountability in alignment with agency policies and procedures, including the Residential Code of Conduct.
• Conduct weekly documented supervision and provide ongoing support to applicable program staff.
• Review and approve resident assessments, service plans, case conference documentation, and progress notes to ensure quality, accuracy, resident-centered engagement, and compliance.
• Coach staff in harm reduction, trauma-informed care, professional boundaries, motivational interviewing, and crisis intervention.
• Conduct internal audits of resident charts to ensure accuracy and compliance with applicable funder and agency requirements.
• Ensure accurate and timely data entry into all required electronic case management and reporting systems, maintaining complete and compliant records for admissions, income changes, service plans, inspections, and discharges in alignment with applicable funder data quality standards.
• Develop recreational and community-centric activities and events to support the residents in the program.
• Foster a safe, equitable, and inclusive program environment in partnership with agency leadership.
• Actively participate in advocacy and direct actions aligned with Housing Works' mission to end homelessness and HIV/AIDS.
• Performs other related duties as assigned.

Requirements:

• Licensed Master Social Worker (LMSW), Licensed Mental Health Counselor (LMHC), or equivalent degree preferred.
• Background working with people who have experienced homelessness strongly preferred

Qualifications:

• Clinical Judgment:
  Demonstrates strong ability to review and provide constructive feedback on case manager documentation and resident engagement, ensuring best practices are followed in home visits, assessments, service plans, progress notes, and case conferences.
• Supervision & Staff Development:
  Provides supportive, yet directive, supervision, coaching staff in harm reduction, trauma-informed care, motivational interviewing, addressing Activities of Daily Living (ADLs), and crisis intervention.
• Technology & Evaluation
  
  Skills:
  
  Proficient in Microsoft Office with demonstrated ability to write, assess, and evaluate program performance and staff effectiveness.

Competencies:

• Regulatory & Compliance…