Adults Case Manager; Castle Hill YMCA)

Older Adults Case Manager (Castle Hill YMCA)

Part-Time / Regular
$22.00 Hourly

The YMCA of Greater New York is here for all New Yorkers — to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the cornerstone of the Y. Together, we connect active, engaged New Yorkers to build stronger communities.

To help fulfill our mission, we cultivate a culture of learning, leading, and collaboration to enhance community impact. Through our talented staff and "LEAP" career framework (Leadership, Empowerment, Accountability, Personal Growth), we are committed to a people-first approach that fosters trust, inclusion, growth, and development for all.

The Castle Hill YMCA is seeking an Older Adults Case Manager who will be responsible for supporting the Director with the strategy, implementation, fidelity, and quality of the Older Adults programs and services. The Case Manager will assess clients' needs to determine which community services to provide. The program includes conducting comprehensive assessments for and developing wellness care plans for clients.

• Conducts case management services for Older Adults who have been referred to the Community Hub and assists them in accessing resources in the community.
• Responds to referrals within 24 hours, conducts an individual comprehensive assessment, and develops an Individual Care Plan for each client seen in the program.
• Meets the goals set by the funding sources and YMCA operations by:
  • Keeping case note records, maintaining an awareness of participants' needs, and connecting them to the appropriate services.
  • Maintaining client follow-up within 30 days to ensure participants have received adequate services.
  • Assisting participants in establishing attainable goals to maintain stability.
  • Determining needs and providing referrals to partner organizations.
  • Directly referring clients to other appropriate services within the community by providing advocacy, information, and assistance, and acting as a liaison with other social service agencies that provide services for older active adults.
  • Working in collaboration with providers, the Department for the Aging, and other community-based organizations.
  • Providing follow-up, when possible, to ensure that clients are connecting to the resources.
  • Always maintaining confidentiality of client information.
  • Preparing and completing required reports within the required period.
• Attends required staff meetings and in-service training sessions.
• Assists and participates in the planning and coordination of monthly events at the center.
• May assist partners on-site for monthly wellness checks and any other health screenings, workshops, and/or information seminars hosted. Follow up with clients who are encouraged by partners to seek medical care.
• Other duties assigned by the supervisor.

• Ensures that workshop instructors deliver contextualized, community-driven workshops that integrate technology, family, health, and financial literacy both in person and virtually.

• Models the best practices of hospitality and positive culture.
• This position supports all aspects of programming, including, but not limited to, community outreach, recruitment, and participant outreach.
• Works enthusiastically as part of a team.
• Actively participates in training sessions, designated meetings, and special events.

• Bachelor's Degree in education, social work, mental health, or a relevant field is required. Master's degree preferred.
• Minimum of one (1) year of experience working with Older Adults. Case…